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GWR on-board information anomaly

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E94

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I was sat in a 158 sprinter at Exeter St David’s this afternoon, bound for Barnstaple, and the Passenger Information Screen (PIS) in front of me was convinced we were currently in Warminster bound for Cardiff.
The auto announcements and the other PIS in my coach had the correct destination and list of calling points.
How is it possible that the PI screens in two halves of the same coach could think they were going to two different places? I had assumed they were all driven by the same computer?
 
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stadler

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I was sat in a 158 sprinter at Exeter St David’s this afternoon, bound for Barnstaple, and the Passenger Information Screen (PIS) in front of me was convinced we were currently in Warminster bound for Cardiff.
The auto announcements and the other PIS in my coach had the correct destination and list of calling points.
How is it possible that the PI screens in two halves of the same coach could think they were going to two different places? I had assumed they were all driven by the same computer?
These kinds of issues are fairly common with TrainFX unfortunately. I have seen that happen before with two screens showing different information. It is well known to be one of the cheapest and worst quality PIS systems. Another very common thing is for the announcements and screens on TrainFX to get completely out of sync and be multiple stations ahead of itself or be multiple stations behind itself.
 

E94

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These kinds of issues are fairly common with TrainFX unfortunately. I have seen that happen before with two screens showing different information. It is well known to be one of the cheapest and worst quality PIS systems. Another very common thing is for the announcements and screens on TrainFX to get completely out of sync and be multiple stations ahead of itself or be multiple stations behind itself.
Thanks for the explanation. Our guard tried several times to reset the system, but that one display remained stubbornly wrong.
I have also seen the problem with it getting ahead of itself, especially when the train stops at a request stop that’s not on the PIS
 

webbfan

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31 Dec 2019
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leicestershire
I was sat in a 158 sprinter at Exeter St David’s this afternoon, bound for Barnstaple, and the Passenger Information Screen (PIS) in front of me was convinced we were currently in Warminster bound for Cardiff.
The auto announcements and the other PIS in my coach had the correct destination and list of calling points.
How is it possible that the PI screens in two halves of the same coach could think they were going to two different places? I had assumed they were all driven by the same computer?
They are driven by single system, suggest most likely the screen showing old information had a dodgy connection.

== Doublepost prevention - post automatically merged: ==

These kinds of issues are fairly common with TrainFX unfortunately. I have seen that happen before with two screens showing different information. It is well known to be one of the cheapest and worst quality PIS systems. Another very common thing is for the announcements and screens on TrainFX to get completely out of sync and be multiple stations ahead of itself or be multiple stations behind itself.
Was a problem for short time of being one or more stations behind, but it was fixed years ago. Multiple stations ahead - only if GPS not available and someone was opening/closing doors with a few seconds at each position.

== Doublepost prevention - post automatically merged: ==

Thanks for the explanation. Our guard tried several times to reset the system, but that one display remained stubbornly wrong.
I have also seen the problem with it getting ahead of itself, especially when the train stops at a request stop that’s not on the PIS
Again only if GPS not available so working off doors only.
 

Requeststop

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Living where I do. It's very difficult not to travel on GWR. :s

However, I do notice that the onboard announcements seem to track the screen information, even down to the see it, say it info etc.

Whereas, I'd rather not hear the constant announcements when travelling from St Erth to Plymouth after every station, all twelve of them sometimes and more in the Plymouth suburbs, I do understand the need for the blind and deaf passengers to have accurate information about which station is next and the stations also coming up and the need to accurately know where they are during their journey.

It's not just for fully able-bodied people, but also for those who need either aurally or visually to know where the train is on the journey.

Today, for example, on a simple return journey from St Erth to Truro, the train in both directions halted outside a station due to some signalling problems. There was no instant information given out from the driver that we were halted by a red signal. That took five minutes to be communicated to the passengers. One can only imagine the concern of a blind passenger travelling alone wondering if the train had actually arrived at their destination, and the concerns of a deaf passenger wondering why there was a problem with the train but that there was no information given visually about the problem.

What I'm trying to get at is that on board information has to be really speeded up, not only for fully able-bodied passengers but also for the no so able passengers, who, let's face it, pay the same money for their journey and deserve the same service, especially regarding information about the journey.
 
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It's not just for we fully able bodied, but also for those who need either aurally or visually to know where the train is on the journey.


What I'm trying to get at is that on board information has to be really speeded up, not only for fully abled passengers but also for the no so abled passengers, who, lets face it, pay the same money for their journey and deserve the same service, especially regarding information about the journey.
Not on GWR but I've been on a number of trains recently where the screen hasn't shown the current location information, typically showing a station that was passed some time previously. I'd rather then screen was switched off than showing incorrect info.

If we are to encourage people, including foreign tourists, to use the trains then it is important for these screens to be accurate.

I have my own visual marker I look for out of the window for when I'm getting near to Milton Keynes and to get myself ready to alight but a tourist wouldn't have that local knowledge.
 

PeteJB

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25 Jul 2024
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Holcombe
I travelled from Newton Abbot to St Erth a couple of weeks ago. As we boarded the train, the announcement and display said "the next station is Plymouth" causing at least one person to dive out the doors as they were shutting as they were convinced the train wasn't stopping at Totnes or Ivybridge (which it obviously was). Several other people panicked and went off to hunt down the train manager as he didn't correct the duff info. It's not the first time I've noticed it happening.
 

Parallel

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Do you know which PIS system it was in both of these incidents ?
The Barnstaple report on a 158 will be TrainFX. It seems fairly common to get a screen that becomes stuck (or loses connection and displays 4 cartoon penguins in one corner) on the Class 158s. It is quite common for the scrolling dot matrix screens on Turbos to show different messages too.
 

JohnMcL7

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The Barnstaple report on a 158 will be TrainFX. It seems fairly common to get a screen that becomes stuck (or loses connection and displays 4 cartoon penguins in one corner) on the Class 158s. It is quite common for the scrolling dot matrix screens on Turbos to show different messages too.
Was that Tux the Linux mascot? When booting, some Linux distros will show four images of Tux sitting down at the top which will remain if the system is stuck booting.
 

michael74

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The 158 in question has been like that for a while, I am fairly certain I have rebooted all three fx units in the train and reported it at least once.....
 
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