GWR Delay Repay on Freedom Travelpasses

[BillyH007]

Hiya, I recently visited Bristol and brought myself a Freedom Travelpass (Zones ABCD) which allows unlimited off-peak travel on XC, GW & SW (and local buses). However, whilst travelling on a GW service from Bath Spa (BTH) to Bristol Temple Meads (BRI) I encounted a 44 minute delay. I tried submitting a delay repay form and on said form it asks for a ticket number. I asked a XC & GW staff member on what number to provide and they pointed it out. Upon entering my ticket number it says "Number must be 5 digits, ..." - my ticket number was 6 digits.

How do I work around this and is it possible to even claim DR on this ticket?

Please note: I brought the ticket off First bus. The ticket is called "Freedom Travelpass Zones ABCD"

 

[Joe Paxton]

Might be a good idea to change the thread's title from 'GWR Delay Repay on Freedom Passes' to 'GWR Delay Repay on Freedom Travelpasses'...

• the Freedom Pass being a widely issued pass for older London residents or those with eligible disabilities
• the Freedom Travelpass being a multi-modal ticket available for purchase for travel in Bristol and the West of England

 

[AlterEgo]

Put any old five digits in, the system just wants a number in the box. It’s meaningless to the mechanics of the claim.