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gwr customer ambassador or service delivery assistant?

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diana

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20 Oct 2018
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hello, does anybody know the difference in wages of gwr customer ambassador and service delivery assistant please? And differences in their duties? Thank you
 
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RailUK Forums

FGW_DID

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23 Jun 2011
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81D & 81E
Customer Ambassador: stands on the platform / concourse, a visible presence to assist passengers with relevant information, non-safety critical role, MS grade with a decent salary (varies with location) but no OT.

Service Delivery Assistant: (Train Dispatcher). Safety Critical role - Primary job is out on the platform and the safe, prompt dispatch of train services.
Station grade with OT (I think somewhere like Reading they are somewhere in the region of £24K basic)
 

Thedispatcher

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Joined
7 Feb 2016
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106
Friend of mine is a SDA at Bristol, overtime on tap and actually makes more than me, a guard at another toc...
 
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