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GWR Class 800

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59CosG95

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Is there any point in this thread remaining open? Has anybody actually got anything new to say about the bi-mode IETs. The trains have been built, delivered and have been in service for about a year! Still posting about what they should or shouldn't have just seem pointless!
Indeed - the 800s have certainly all been delivered (and over 75% are now in service) - only a handful of 802s have yet to arrive from Italy.

What most of us expected to be a thread on the progress of the entry of the sets into service became a slanging match over personal preferences on traction, personal preferences on seats, and misinterpretation of the GW franchise ranging from a simple lack of understanding to bizarre anti-FirstGroup conspiracy theories. Any comments about a change to the 800s - whether a set got named, a diesel-only restriction was lifted, or a new seat was proposed - would just be lost in this "theatre of hate" (to quote the band Anthrax).

Yes, the 800s' introduction has been far from exemplary. No, it won't be anything like the HST - nothing ever was, ever has been, or ever will be. If you disagree with the seating arrangements - I'm afraid that's what we're stuck with. Just gonna have to take it on the chin with a stiff upper lip.
 
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jimm

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I am sorry if my dislike of IETs offends those who support them, and I have indeed posted such remarks fairly regularly, though no more often than supporters post as to how wonderful they are.

If have indeed been critical of the project since before the actual trains existed, and most of my criticisms have been proved to be factually correct.
In the very early days of the project, before designs were finalised, I forecast that the new trains would be DMUs with underfloor engines, this is the case.
I also forecast that the fleet would consist mainly of shorter trains than HSTs. Over half the fleet is 5 car units. Advocates of the new trains pointed out that this would be fine with multiple operation. In fact half length trains have appeared far more often than is desirable over the last year, despite IET supporters stating that these short formations are neither "regular" nor "frequent"
I also stated that the new units would not have buffets, this was proved factually correct. But don't worry a rigged survey shows no more need for a buffet, and some consider provision of such to be "totally unreasonable" these days.
Trolley catering has not been a complete success, with the single trolley often being in the other unit of a 5+5 train, or at the other end of a full length train. But don't worry, the advocates say, it might get better when the whole fleet is in service.

I have made a carefully considered suggestion that the 9 car sets could be lengthened into 10 cars by the addition of a buffet car, that would also provide about 44 extra seats.
Advocates of the IETs in the present form seem to suggest that removal of say 40 seats from an existing formation to add a buffet, would be an unacceptable loss of capacity, whilst others suggest that adding another vehicle to provide MORE seats AND a buffet would result in a "behemoth" of a train.
I have also suggested that some of the 5 car sets could be lengthened, also to 10 car, that seems a reasonable suggestion to provide extra capacity and improved facilities.

At no time have I ever suggested that the whole fleet should be made 10 car. I fully understand the merits of some shorter trains for lightly used services and for portion working, but I am not alone in feeling that the present proportion of 5 cars units is excessive.

So I am not JUST critical but have made a considered suggestion as to how matters could be improved.

There are other facets of the IETs that I don't much like, but these are more subjective and are liked by some so I limit comments on such.

As is so often the case with detractors of the 80x trains, you try to make out that anyone who questions what you say must automatically 'support them' or believe that they are 'wonderful' or something similar.

There is a difference between questioning and rebutting things posted in threads about 80xs (many of them just plain wrong) and coming out and saying these trains are the greatest thing that ever took to the tracks.

There are things that I think could have been done better on the IETs but as people within GWR and the industry generally have explained here over and over, the DfT's micromanagement knows no bounds.

If you want to continue to play games over the definition of the words regular or frequent, that's up to you - other people understand full well what they mean.

You may believe your repetitive posts about 10-car trains with buffet cars are carefully considered but you have never provided any evidence to explain how it would work in the real world. Just saying over and over that you think something should happen is not the same as explaining how it might be justified commercially.

And is there some compelling reason we need to be treated to the same script on this topic from you on an almost weekly basis when you have nothing new to say on the subject?

GWR eventually threw in the towel on Travelling Chef - long after other TOCs had given up offering something similar to all passengers on their services - because it was losing too much money.

Do you know something the TOCs don't about people's eating habits in a world where major stations are now infested with places offering all kinds of food and drink on the go (and a good few smaller GWR stations have someone selling tea and coffee in the mornings now) and people travelling with lots of expensive electronic kit are understandably reluctant to leave it unattended or lug it down a train and back to get a microwaved bacon baguette?

Extra seating capacity and some extended formations may follow in due course - but only after there is a decent amount of real-world experience of the operation of the full fleet of 800s and 802s and of the new GWR timetable and the changes to service patterns that involves - which will provide evidence for making business cases for more seats if they are needed. And more seats is what you will get, not a griddle car cum village pub on steel wheels.

As things stand, the IET fleet already represents a substantial capacity increase on the mixture of HSTs, 180s and Turbos that it is replacing. Never mind what is happening in the Thames Valley with 387s replacing other Turbos - and the 345s on the way eventually.

See you've sidestepped my (and others') point, again. It's not WHAT you say that's the problem here, it's HOW you say it. You are constantly flavouring your replies with arrogance and disrespect, and it's not on.

And you persist in ignoring the simple point I made - that a specific thread title is no guarantee whatever that people will dutifully stick to the subject matter indicated by the title.

There is a thread on this forum started just the other day about the lack of direct London-Bradford trains (not factually correct to begin with) that in the space of two pages has meandered off into people discussing a putative service from Blackburn and Bolton to London. So much for specific thread titles guiding a discussion - never mind that this thread has now been running and ranging over all kinds of things since 2014.
 

CMRail

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In the 21st century, what company is going to think that the best way forward is a table at most seats, a buffet car, power cars, extra first class and a replica of a 40 year old train?

It is not practical, and the Intercity Express is fairly practical. It works on short and long journeys, can provide more capacity (when in the correct formation) and increase frequencies to Bristol and Cheltenham; increases wouldn’t happen without shorter trains, you don’t need 700 seats to go off peak to Worcester, Cheltenham or Bristol fast.

Look at Greater Anglia, they are using a almost Regional looking train on long(er) distance trains, yet as we approach 2019 we should have a brand new HST. It’s not practical nor cost effective, and in the long run I think the IETs (despite some performance issues) will be better at working across the network providing flexibility.
 

yorkie

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I'm not sure there is a purpose of this thread for much longer.

Would the next person who wishes to post a report of their trip on a Class 800 please create a new thread in the Trip Reports section please? It can then be linked to from this thread.
There is a thread on this forum started just the other day about the lack of direct London-Bradford trains (not factually correct to begin with) that in the space of two pages has meandered off into people discussing a putative service from Blackburn and Bolton to London. So much for specific thread titles guiding a discussion - never mind that this thread has now been running and ranging over all kinds of things since 2014.
As stated before, speculation needs to go into Speculative Ideas and if people are going off topic it needs to be reported to us. If it's reported very promptly there is a much greater chance we can split the posts into the right place; once a post gets a few replies it can become very difficult and time consuming.
 

irish_rail

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Jimm points out that stations now sell vast ranges of food negating the need for buffets and restaurants on trains.
However take the route to london from penzance and actually none of the stations except reading and London have a decent retail offering. Plymouth has a paticularly sparse offering. There is still a need for proper catering on these trains partly for this reason , although admittedly in the down direction it is easier for passengers to stock up at Paddington.
 

irish_rail

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I'm not sure there is a purpose of this thread for much longer.

Would the next person who wishes to post a report of their trip on a Class 800 please create a new thread in the Trip Reports section please? It can then be linked to from this thread.

As stated before, speculation needs to go into Speculative Ideas and if people are going off topic it needs to be reported to us. If it's reported very promptly there is a much greater chance we can split the posts into the right place; once a post gets a few replies it can become very difficult and time consuming.
I would suggest this thread had proved extremely popular and therefore absolutely should be continued
 

spark001uk

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And you persist in ignoring the simple point I made - that a specific thread title is no guarantee whatever that people will dutifully stick to the subject matter indicated by the title.
If you're that concerned at wandering threads, do as Admin has just requested and report it, instead of berating other posters constantly. We abide by the forum rules by not doing it, why shouldn't you?
-
I would suggest this thread had proved extremely popular and therefore absolutely should be continued
Indeed. General discussion about any rolling stock is valued, as long as it doesn't get too heavily into one aspect without a separate thread being made.
 
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broadgage

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This coupling doesn't seem to be working out as smoothly as expected.

1A77 (6min planned station time)
Monday Devonport RT, Plymouth Depart 2L
Tuesday 1E / 7L
Wednesday 2E / 6L
Thursday RT / 23L
Friday RT / 7L

Does anyone know what exactly is the cause of the delay ?
I have heard, but can not substantiate, that the most common cause of delay in coupling and uncoupling is that "computer says no" afterwards.
Can anyone confirm, or deny ?

Since the coupling is largely automatic, it seems to me that greater staff familiarity or experience might not help, if the computer still says "no go"

IIRC it was an "essential requirement" that units could be routinely coupled and uncoupled in some specified and short time, if this is not being achieved, then presumably this is a Hitachi problem ? Unless of course it IS the human element.
 

Mintona

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Some of it is probably human. I learnt how to do it in May but haven’t had to do it once since, I would definitely have my notes out if I had to do one this evening.

I believe that the Carmarthen portion now attaches and detached much more reliably than previously, which implies a little more staff familiarity will hopefully help things along.
 

w1bbl3

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Jimm points out that stations now sell vast ranges of food negating the need for buffets and restaurants on trains.
However take the route to london from penzance and actually none of the stations except reading and London have a decent retail offering. Plymouth has a paticularly sparse offering. There is still a need for proper catering on these trains partly for this reason , although admittedly in the down direction it is easier for passengers to stock up at Paddington.

There is surely a paradox here if there was a large pent up demand for buy on board food wouldn't GWR stock the trolleys (and before that buffets) with an extensive and plentiful range of perishable food knowing that it would all be sold before requiring disposal? I can remember that the buffet display fridges never appeared to be particularly stuffed full of perishable food when departing Paddington, Penzance, Bristol Temple-meads or Swansea and not the point that more than just very small minatory of the potential 400+ passengers could purchase a meal.

What was the perishable food load at service start and the final disposal at end of service typically with HST services?

Equally if lots of hungry passengers where arriving at stations along the route with a desire to buy meals then logically the at station offers would increase to satisfy demand. At the high foot fall stations along the route e.g. Paddington, Reading this has happened whilst the lower footfall stations are mixture of nothing, a single independent, a pumkin, smiths, starbucks which surely mean that there isn't enough demand to offer lots of options profitably? Perishables only have a finite chilled life before disposal is required on safety grounds and a far shorter one once taken out of a chiller.
The quality of prepack sandwiches and ready meals generally available really does mean that a second rate food offer will not cut it these days so the old BR style sandwich or undefinable microwaved food wouldn't and doesn't work.

This isn't really an issue of the train but rather one of the operator First choosing not push buy on board probably because outside of drinks and snacks its not very profitable, coupled with DfT preferring more standard class seats vs standard class service provision. The train specification does provide options for buffets should the operator wish to have one installed and can justify the provision to DfT..
 

Grumbler

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Jimm points out that stations now sell vast ranges of food negating the need for buffets and restaurants on trains.
However take the route to london from penzance and actually none of the stations except reading and London have a decent retail offering. Plymouth has a paticularly sparse offering. There is still a need for proper catering on these trains partly for this reason , although admittedly in the down direction it is easier for passengers to stock up at Paddington.
Why not improve the eatries at Plymouth?
 

irish_rail

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Well here's hoping but it's not just Plymouth. Penzance for example has literally nothing .
Why not provide decent on train catering, like east coast are going to get for shorter journeys serving stations with better retail facilities??
 

fgwrich

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Why not improve the eatries at Plymouth?

Plymouth is just one example of a station. There's very little choice the further west you go, where unless you nip into towns at stations like Liskeard, Bodmin Parkway, Par, St Austell, Redruth, Cambourne, Hayle, St Erth your faced with very little. The same could be applied for the likes of Totnes, Truro and Penzance where it's either a Pumpkin type set up or head into town.

I wasn't impressed with the offering from the trolley, and sadly I still remain disappointed by it. I took a trip back last month from Totnes, and faced with the option of just crisps, flapjack, coffee or larger on my journey back to Hampshire via Reading, decided that I'd rather go hungry and buy something on the way home. This no doubt was part of a rather empty trolley, but still. FGW had the bright idea of introducing Kabuto noodle pots on their HSTs for a while, even something like that just requiring water would be a nice and simple addition.

I do agree that this is, as the comment above suggests, isn't really an issue of the train but rather one of the operator First choosing not push buy on board. However, the trolleys are owned and presumably operated by First on behalf of Hitachi, so I do question the who is choosing the ins and outs of what can be offered.
 

trebor79

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I also thought the trolley offering was meagre. Tea, coffee, warm lager and some crisps and choccy biccies.
Perhaps we just need to accept the buffet car is gone. There's nothing to say that once the new fleet is bedded in they couldn't start offering at seat meals from the kitchen if demand is really there.
 

47271

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I went from Paddington to Bristol and back the other day. Outward we were promised a trolley at Reading but nothing materialised. Two stressed looking crew were seen running up and down with what looked like food but I imagine this was being arranged for the handful of people in First Class, not a good use of resource. There was no explanation offered.

On the return there was nothing and no explanation. It did occur to me that if I'd needed a bottle of water urgently I wouldn't have known where to go to ask.

I was left with the impression that the problem is less with the design of the trains but with the operator. GWR were generally pretty reliable with their HST buffets, but this was useless.
 

irish_rail

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I also thought the trolley offering was meagre. Tea, coffee, warm lager and some crisps and choccy biccies.
Perhaps we just need to accept the buffet car is gone. There's nothing to say that once the new fleet is bedded in they couldn't start offering at seat meals from the kitchen if demand is really there.
It's hard to accept the buffet is gone when passengers going from London to Birmingham or leeds or derby can all get decent food at a buffet yet on (in my opinion) the UK premier intercity route (London to conrwall) pax have to make do with a poorly stocked trolley that may not even turn up..
I am not suggesting buffets for all services BT the wofe route I believe does justify one , esp with the distinct lack of retail outlets at stations on this line
 

trebor79

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I don't disagree with you. All long distance intercity services should have decent catering.
I'm glad I'm not a regular user of GWR.
 

cactustwirly

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It's hard to accept the buffet is gone when passengers going from London to Birmingham or leeds or derby can all get decent food at a buffet yet on (in my opinion) the UK premier intercity route (London to conrwall) pax have to make do with a poorly stocked trolley that may not even turn up..
I am not suggesting buffets for all services BT the wofe route I believe does justify one , esp with the distinct lack of retail outlets at stations on this line

London to Derby trains have a trolley not a buffet
 

fgwrich

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Just keep dumbing down the on-board service in the railway’s race to the bottom.

Indeed. What if you don’t have time to? What if there is no-where near to the locality to buy provisions before you board? Again, I agree with Irish Rail. I would almost say that trolley provisions are greater on SWR (provided by Rail Gourmet) than they appear to on GWR (Hitachi).
 

aar0

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I wasn't impressed with the offering from the trolley, and sadly I still remain disappointed by it. I took a trip back last month from Totnes, and faced with the option of just crisps, flapjack, coffee or larger on my journey back to Hampshire via Reading, decided that I'd rather go hungry and buy something on the way home

There's nothing to say that once the new fleet is bedded in they couldn't start offering at seat meals from the kitchen if demand is really there.

It's not advertised but everything the HSTs had is available, except the machine coffee. I've had the GWR bacon roll delivered hot to my seat. I personally prefer a buffet, but it's a good trolley that's offered now.
 

fgwrich

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Does Hitachi stock the trolleys as well?

I don’t believe they do, however they are certainly leased from Hitachi as part of the package. There is a small sign on them which does read something on the lines of “On hire from Hitachi Rail Europe”.

Putting it out there then, does anyone know if they stocked up at stations or on depot?
 

JN114

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I don’t believe they do, however they are certainly leased from Hitachi as part of the package. There is a small sign on them which does read something on the lines of “On hire from Hitachi Rail Europe”.

Putting it out there then, does anyone know if they stocked up at stations or on depot?

It’s only the physical trolleys themselves that are Hitachi property. The stocking and staffing arrangements remain unchanged from previously with HSTs - customer hosts employed by GWR order stock from the supplier for delivery to the train at key hub stations. Non-perishable / long-life stock items are stored on board and restocked as necessary, stock only being removed from trains when they go in for heavier exams. Perishables are generally ordered fresh to the train for that journey or round trip, depending on journey length.
 

fgwrich

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It’s only the physical trolleys themselves that are Hitachi property. The stocking and staffing arrangements remain unchanged from previously with HSTs - customer hosts employed by GWR order stock from the supplier for delivery to the train at key hub stations. Non-perishable / long-life stock items are stored on board and restocked as necessary, stock only being removed from trains when they go in for heavier exams. Perishables are generally ordered fresh to the train for that journey or round trip, depending on journey length.

Thanks for the answer. In which case it’s a shame to see that the decline in catering seems to be a First Group led thing. I wonder how Firsts proposed East Coast Trains will fair once they finally get away from the drawing board (promises of 5 coach trains with buffet counters).

Something else that I’ve have started to notice over the past week is; are there issues with the 800 series PA screens? The external ones seem to be alternating between functioning, jibberish, text about Font sizes, then back to working - indeed the unit I’m sat next to currently is doing this (802012). A few I’ve also noticed last week had checkerboard flashing on the sides instead of any text too, while the inside one only gave you the time but nothing else.
 

yorksrob

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Well here's hoping but it's not just Plymouth. Penzance for example has literally nothing .
Why not provide decent on train catering, like east coast are going to get for shorter journeys serving stations with better retail facilities??

There's a cracking little transport cafe about a minute outside the station at Penzance. Does a beautiful sausage and runny egg sandwich.

That said, doing away with the buffet for such a long journey was a mistake IMO.
 

Goldfish62

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There's a cracking little transport cafe about a minute outside the station at Penzance. Does a beautiful sausage and runny egg sandwich.

That said, doing away with the buffet for such a long journey was a mistake IMO.
Yes, if you don't mind risking a dodgy stomach a few hours later!

Penzance must be one of the largest stations in the UK without any catering. The previous cafe, which a lot of locals used to drop into even if not travelling, is now a sleeper lounge. I'm old enough to remember the substantial Traveller's Fare cafe where the current ticket office is.
 
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