Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
A couple of clues to help, of the 2 platforms shown in the picture, one isn't a passenger platform (and isn't numbered) and the one nearest the camera is rarely used.
As can be seen from the AWS ramp the passenger platform nearest can be used bi-directionally.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.