Hi all, I’ve been reading a few threads on this forum and they all seem to be really helpful.
On 4th November 2024 I travelled from East Croydon to Gatwick on a 16-17 rail card ticket. I bought this ticket on the 3rd November on Trainline. Upon inspection I was only able to produce my 16-25 rail card and was given a penalty notice.
The officer (who was very rude) told me verbatim that I would be able to pay a fine online with the reference number.
I received an Intent to prosecute letter on the 27th of Jan and wrote back to them on 6th February included all the relevant information.
I have now received an SJPN today and was absolutely shocked. I called GTR straight away and they informed me they did not receive anything but allowed me to rewrite the letter as an email and send to it the prosecutions team.
I’m more so worried as i’m currently doing a background check for a job would this come up? I’m also worried about how long they will take to get back to me (if at all) via email. As I have 21 days to plead the SJPN.
I also wanted to include the officer genuinely discriminated against me and when she handed me back my rail card, told me that was all. I proceeded to walk towards the exit barriers and she ran after me as if i was trying to run away. In the SJPN she stated that the reason for questioning was : “Wrong railcard and tried to go through barrier while dealing with ”
If anyone knows the best way to make a fair complaint about their staff do let me know.
On 4th November 2024 I travelled from East Croydon to Gatwick on a 16-17 rail card ticket. I bought this ticket on the 3rd November on Trainline. Upon inspection I was only able to produce my 16-25 rail card and was given a penalty notice.
The officer (who was very rude) told me verbatim that I would be able to pay a fine online with the reference number.
I received an Intent to prosecute letter on the 27th of Jan and wrote back to them on 6th February included all the relevant information.
I have now received an SJPN today and was absolutely shocked. I called GTR straight away and they informed me they did not receive anything but allowed me to rewrite the letter as an email and send to it the prosecutions team.
I’m more so worried as i’m currently doing a background check for a job would this come up? I’m also worried about how long they will take to get back to me (if at all) via email. As I have 21 days to plead the SJPN.
I also wanted to include the officer genuinely discriminated against me and when she handed me back my rail card, told me that was all. I proceeded to walk towards the exit barriers and she ran after me as if i was trying to run away. In the SJPN she stated that the reason for questioning was : “Wrong railcard and tried to go through barrier while dealing with ”
If anyone knows the best way to make a fair complaint about their staff do let me know.
