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GTR KeyGo expiry

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rkww

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15 May 2018
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I have a GTR Key Smartcard with KeyGo and a Senior Railcard loaded. The Key card is due to expire in a couple of months time.

Should I expect a new card to be sent out automatically or will I need to apply for a replacement ?
 
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RailUK Forums

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Jan Mayen

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30 Sep 2020
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Location
Sussex
Here is an old thread related to you query:

Expired GTR Key Card

I just tried to tap in at Brighton with my Key Card, to use KeyGo, but the gate said "seek assistance". I tried that on multiple gates with the same error. So I queried my ITSO products using the ITSO reader on the ticket machine and it said "Sorry, your card has expired". So I just bought a...
www.railforums.co.uk www.railforums.co.uk
However, I would suggest an email to GTR customer services might be appropriate.
 
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