GTR Delay Repay Anomalies

[Hadders]

i’ve submitted lots of delay repay claims to GTR over the last few weeks. I’ve not had any rejected (yet) but something strange is going on. For example:

Ticket price £22.00
Ticket price on initial confirmation email £22.00
Ticket price on payment confirmation email £21.60

The same thing has happened on 6 different claims. The amount is tiny (10p per claim) so hardly worth worrying about but it’s the principle that counts (and it could be significant it a long journey was involved).

Has anyone else had this problem. GTR have told me they’ve got a problem with their system.

 

[superalbs]

Apparently GTR have a system that supposedly "modified parts of the claim", and that it sometimes happens to ticket cost (lol!). They have stated this elsewhere, but I'm not sure I trust them after their previous endeavours.

If I were you, I would ensure the full cost is claimed back, probably makes them a lot of money if they do this for everyone.

 

[Hadders]

That’s similar to what they told me.

What a complete shambles of a company GTR is...

 

[arb]

Every single claim that I've put in with them when travelling on my current season ticket has quoted the wrong price for the season ticket back at me in the final confirmation. Exactly the same wrong figure every single time. It's not wrong by enough to make a difference to how much I get paid, but it is wrong.

 

[superalbs]

This is a new one. GTR have now seemingly miscalculated the ticket price, and OVERpaid me by 5p. I'm so blessed.

Seems the "glitch" can work both ways...or?