blueshoes
New Member
Hi Everyone, I recently got this email from Greater Anglia.
"Good Afternoon,
We are emailing from the Greater Anglia fraud department. We have been investigating industry data and have been led to believe you are potentially not paying full fares on Greater Anglia services. There appear to be a number of incorrectly purchased tickets showing on your account that are a breach of our terms and conditions and considered fraudulent activity. Please refer to our Revenue Protection and Prosecutions Policy: Revenue Protection & Prosecutions Policy .
Attached is a letter for you to read.
Please respond within 7 days to potentially settle this case."
Stupidly, I engaged with them, asked for more detail and even called them on the phone to confirm this is not phishing. I then got the following:
"Your account was highlighted due to some off-peak tickets being purchased and used during peak travel times with a railcard discount applied to the fare. As stated in the terms and conditions of your railcard, the restrictions are ( all fares must be a minimum of £12.00 if travelling before 10am on weekdays (except July and August).
Our database holds no record of your railcard for the below periods: [3 dates from the past 5 years]
Could you provide evidence of your railcards please. This could either be your purchase email confirmation or from your railcard account showing validity periods.
At this stage we would like to offer you an opportunity to explain these irregularities on your account, and based on your response the decision will be to either offer you the opportunity to repay any funds relating to these journeys (plus our administration fee), (b) to forward your case to our prosecutions department for processing or (c) close your case (if sufficient evidence has been provided and proved)."
I am not sure what to do, because I do have evidence for valid railcards for these dates that I can send and it seems like that is what they want. But there is also the vague accusation part about off peak/peak travel and the minimum £12 fare. I am concerned that I might have fallen into this trap of buying an off-peak Essex-London ticket for < £12 and took an earlier off-peak train that was before 10am, or at any point in the last 5 years I could have used an off-peak open return at a peak time on accident. Given that there is a chance that I did do something wrong, I am hesitant to reply with my railcards, because then I didn't 'explain the irregularities' - even though I don't even know what those are. But if I don't send my railcards, that seems like an admission of guilt, given that they know that they can reach me in these contact details.
Can somebody advise?
"Good Afternoon,
We are emailing from the Greater Anglia fraud department. We have been investigating industry data and have been led to believe you are potentially not paying full fares on Greater Anglia services. There appear to be a number of incorrectly purchased tickets showing on your account that are a breach of our terms and conditions and considered fraudulent activity. Please refer to our Revenue Protection and Prosecutions Policy: Revenue Protection & Prosecutions Policy .
Attached is a letter for you to read.
Please respond within 7 days to potentially settle this case."
Stupidly, I engaged with them, asked for more detail and even called them on the phone to confirm this is not phishing. I then got the following:
"Your account was highlighted due to some off-peak tickets being purchased and used during peak travel times with a railcard discount applied to the fare. As stated in the terms and conditions of your railcard, the restrictions are ( all fares must be a minimum of £12.00 if travelling before 10am on weekdays (except July and August).
Our database holds no record of your railcard for the below periods: [3 dates from the past 5 years]
Could you provide evidence of your railcards please. This could either be your purchase email confirmation or from your railcard account showing validity periods.
At this stage we would like to offer you an opportunity to explain these irregularities on your account, and based on your response the decision will be to either offer you the opportunity to repay any funds relating to these journeys (plus our administration fee), (b) to forward your case to our prosecutions department for processing or (c) close your case (if sufficient evidence has been provided and proved)."
I am not sure what to do, because I do have evidence for valid railcards for these dates that I can send and it seems like that is what they want. But there is also the vague accusation part about off peak/peak travel and the minimum £12 fare. I am concerned that I might have fallen into this trap of buying an off-peak Essex-London ticket for < £12 and took an earlier off-peak train that was before 10am, or at any point in the last 5 years I could have used an off-peak open return at a peak time on accident. Given that there is a chance that I did do something wrong, I am hesitant to reply with my railcards, because then I didn't 'explain the irregularities' - even though I don't even know what those are. But if I don't send my railcards, that seems like an admission of guilt, given that they know that they can reach me in these contact details.
Can somebody advise?
