Hi all,
Got the email from greater Anglia:
‘Good Afternoon,
We are emailing from the Greater Anglia fraud department. We have been investigating industry data and have been led to believe you are potentially not paying full fares on Greater Anglia services. There appear to be a number of incorrectly purchased tickets showing on your account that are a breach of our terms and conditions and considered fraudulent activity. Please refer to our Revenue Protection and Prosecutions Policy: Revenue Protection & Prosecutions Policy .
Attached is a letter for you to read.
Please respond within 7 days to potentially settle this case.
Kind regards ‘
In the letter, it read:
‘Following a review of your bookings, several travel irregularities were identified.
We are seeking to ascertain whether a valid ticket was held for these journeys.
We invite you to respond to this letter within 7 days by email to Fraud.Investigations@greateranglia.co.uk
In your response, please provide any statements or mitigations, as well as any supporting documentation,
that you would like us to consider in relation to this matter.
Yours sincerely’
I responded basically saying please provide more information.
They responded with detail of shortfaring instances - but no actual evidence.
‘Your account was highlighted due to some tickets either being purchased on board the trains or on arrival at stations. These tickets have been scanned on the barriers just after purchase to exit the barriers. These tickets are not valid. Tickets must be purchased prior to boarding the train to be valid. This flagged your account as possible fraudulent travel.
Upon further investigation, we have come across irregularities with your ticketing purchase history. This is where the tickets may not be reflecting your full journey.’
They asked for an explanation of these journeys and they also questioned me saying there were no records of my railcards on their system even though they have been used.
The dilemma is this.
I shouldn’t have responded to the email in the first place, that’s my bad. I had been shortfaring (stupidly I know) and I am not doing it again.
I will now buy the tickets in full from the vending machine and not delete my account.
There are less than 10 instances of this happening. I have also held a valid railcard for these journeys.
I haven’t been stopped by an officer from GA.
Should I respond or leave it.
Any help would be very much appreciated.
Thanks
Got the email from greater Anglia:
‘Good Afternoon,
We are emailing from the Greater Anglia fraud department. We have been investigating industry data and have been led to believe you are potentially not paying full fares on Greater Anglia services. There appear to be a number of incorrectly purchased tickets showing on your account that are a breach of our terms and conditions and considered fraudulent activity. Please refer to our Revenue Protection and Prosecutions Policy: Revenue Protection & Prosecutions Policy .
Attached is a letter for you to read.
Please respond within 7 days to potentially settle this case.
Kind regards ‘
In the letter, it read:
‘Following a review of your bookings, several travel irregularities were identified.
We are seeking to ascertain whether a valid ticket was held for these journeys.
We invite you to respond to this letter within 7 days by email to Fraud.Investigations@greateranglia.co.uk
In your response, please provide any statements or mitigations, as well as any supporting documentation,
that you would like us to consider in relation to this matter.
Yours sincerely’
I responded basically saying please provide more information.
They responded with detail of shortfaring instances - but no actual evidence.
‘Your account was highlighted due to some tickets either being purchased on board the trains or on arrival at stations. These tickets have been scanned on the barriers just after purchase to exit the barriers. These tickets are not valid. Tickets must be purchased prior to boarding the train to be valid. This flagged your account as possible fraudulent travel.
Upon further investigation, we have come across irregularities with your ticketing purchase history. This is where the tickets may not be reflecting your full journey.’
They asked for an explanation of these journeys and they also questioned me saying there were no records of my railcards on their system even though they have been used.
The dilemma is this.
I shouldn’t have responded to the email in the first place, that’s my bad. I had been shortfaring (stupidly I know) and I am not doing it again.
I will now buy the tickets in full from the vending machine and not delete my account.
There are less than 10 instances of this happening. I have also held a valid railcard for these journeys.
I haven’t been stopped by an officer from GA.
Should I respond or leave it.
Any help would be very much appreciated.
Thanks
