I had many experiences of this as I used to get GC alot. I was at SUN once and was sold my ticket by a northern staff member in the office to then walk down to the platform and be told by a GC rep there was no trains all day. I also called national rail last year to have the woman on the phone have no clue that GC even existed! She kept telling me to change at Newcastle via east coast.
They really have communication issues. And its very frustrating when there is not a staff member around.
They really have communication issues. And its very frustrating when there is not a staff member around.