Finding my seat on my Grand Central train from Kings Cross to Sunderland recently was not quite what Id expected. For a start, there was the shock factor.
Instead of the usual cramped rows with chipped plastic hang-down trays that dont quite fit your lap-top, I found myself in a spacious tube with big grey chairs positioned well apart and pictures of Marilyn Monroe adorning the walls.
I assumed I was in the wrong place. Surely this was First Class, and a particularly snazzy First Class at that? But no, I had the right carriage. One of these giant seats they reminded me of living-room armchairs was for me.
Feeling pleasantly bemused, I wandered down the carriage in search of 33. But the seat numbers seemed to have a mind of their own. Number 15 was next to number 23. Then 3 was beside 45.
As I squinted at labels and scratched my head, a fellow passenger intervened. Sit wherever you like mate! he recommended cheerfully. The numbers dont make any sense!
This was later explained by the equally upbeat woman who ran the trains food-and-drink kiosk: Yes, I think weve left it like that as a bit of a joke weve just reconfigured the seats and the numbers all went higgledy-piggledy.
There is an even fancier First Class on Grand Central, but Standard Class, I quickly decided, was more than good enough for me. My window seat every seat, even the ones on the aisle, is cleverly positioned so you have a clear view of the outside was at a table marked with a chessboard and the game of Cluedo.
Other tables nearby had Monopoly boards and the idea is that you can either bring your own pieces, or buy packs from the kiosk with everything you need for a game for £6.95.
Grand Central began life two years ago, the brainchild of Ian Yeowart, a former railway manager of more than 20 years service who saw a gap in the market for trains from London to the North East. The likes of Sunderland, Hartlepool, Eaglescliffe, Northallerton and Thirsk were, he had noted, poorly serviced by other rail companies.
So he put together an application that was accepted by the rail regulators based on simple fares, decent leg-room [25 per cent fewer seats in Standard Class than on equivalent trains], polite staff and trains that run on time we wanted to be like no other rail company.
The chessboards and pictures of Monroe, taken at Grand Central Terminal in New York, were part of adding to the friendly feel: We wanted to hark back to the romantic days of rail travel. All this I learn on my return from the North East, but what I soon realised on the train heading north is that the ethos of friendliness works.
The conductor, who reminded me a little of Benny Hill, beamed as he called out: All tickets from wherever youve been to wherever you want to go!
A neighbour, who turned out to own an Indian curry house in Sunderland, invited me to come to his restaurant and have a free meal it was almost as though the cheerful atmosphere and comfortable surroundings had rubbed off on his mood.
Last month Lord Adonis, the Rail Minister, completed his 2,000-mile tour of Britains railways, travelling on 40 trains (without using Grand Central). He concluded: I want the best to become the norm. At the moment the norm is not good enough.
But by missing Grand Central, he missed out. Along with Wrexham & Shropshire and Hull Trains , these independent train lines are offering distinctive alternatives to the big rail companies if my journey is anything to go by.
Theyre also opening up parts of the country that have been desperately short of services. Grand Central is due to branch out in December to cover West Yorkshire, including Bradford and Halifax. Meanwhile, Wrexham & Shropshires trains to Banbury, Telford, Shrewsbury and Wrexham from London Marylebone, just a year old, are already proving very popular.
As my train zipped across Yorkshire heading for Sunderland, I relaxed in my armchair, looked around the slightly retro 1970s-stock carriage, and checked my e-mails on the free wi-fi. Marilyn Monroe stared down in a white dress from a New York platform. It was a far cry from my usual squash on the 8.52 to Waterloo.
http://www.timesonline.co.uk/tol/travel/holiday_type/rail_travel/article6336163.ece