dvboy
Established Member
It does say on the website that you can't pay on board as they might not run a service if no-one is booked on it. That's actual similar to what National Express do with some of the less well utilised stops, if no-one's booked they bypass them.
I rang NX to book onto the coach from Lincoln to Grimsby at short notice one Sunday evening (being the only option) last February. The person I spoke to had to actually put me on hold while he phoned the driver to make sure he actually stopped at Lincoln as no-one was booked from there and Grimsby was where it terminated. Only when he'd confirmed that, would he take my booking, advising me it could be up to half an hour late because of snow. Had I not rang, and relied on the timetable, the coach would have probably taken the by-pass given the weather.
I don't blame coach companies at all for operating like this if it saves them money, especially for a new operator they are bound to have routes where not one person is booked at any given time.