Gold Card

[adrianboult]

I have an annual gold card and keep trying to use it after 10am on various routes.
As I do a lot of long (ish) journeys to do with work, I nearly always pay the £5 extra 1st supplement.
I have had nothing but problems trying to get train or ticket staff to give me the supplement ticket - some being totally unaware of its existence, or others on the train saying that they do not have a facility to do so- When I know that they do.
I get on at an unmanned and ticket machineless station - not that ticket machines allow you to buy supplements anyway!

I know that certain staff know exactly where to find this supplement but wondered if someone on here could give me some information as to where it is so that I can prompt them to the correct screen on the computer/ticket machine!

I have had no problems with SWT, it is mostly Southern and South Eastern Trains that are unaware of the supplement.

I am not trying to get upgrades for the actual journey that my gold card covers, as I know that this is not covered - I am talking about valid journeys in the network card area after 10am on weekdays and weekends.
I never had this problem pre privatisation (when it was £3) presumably there was more centralised training then?
Many thanks for any help in this area.

 

[Matt Taylor]

I can't speak for SET or SN as I don't know what system they use, but the STAR system as used by SWT has a search facility in which can be typed 'Gold card first class supplement' which then gives the relevant codes. FCA (adult) and FCC (child) seem familliar but I could well be wrong.

Presumably the systems that SN and SET use have a similar search facility which would yield similar results.



Matt

 

[thefab444]

To be frank, the SN/SE staff are probably very suprised somebody actually wants to PAY to travel in their FC, given that it's no better than SC...