• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Gold Card Help

Status
Not open for further replies.
D

dlj83

Member
Joined
11 Mar 2012
Messages
168
Tomorrow me and a friend need to buy a return from Victoria to Rainham Kent I have an annual oyster with a gold card. When I tried to buy the ticket earlier from Cannon Street I was told I must have a gold network rail card and that we both need annual tickets to get any discount and it was only for underground singles not national rail or overground.

Also last night when I looked on the southern website it said under rail discounts network gold.

I assumed my gold ticket which says GOLD RECORD CARD was the same and I could buy discounted tickets in the south east with it.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Y

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,169
Location
Yorkshire
You are correct.

Cannon Street are wrong. Please write to SouthEastern about this matter, and let us know how you get on. I am aware of several forum members who have received poor service from SouthEastern, I suggest all of you follow it up and, if no satisfactory responses are received, refer the matter to London Travelwatch (or Passenger Focus, as appropriate).

Until people chase them up, they will continue to provide inadequate training to their staff.
 
D

dlj83

Member
Joined
11 Mar 2012
Messages
168
I will complain, just to clarify. (and thanks for the reply Yorkie)

I can buy my discounted tickets selecting network gold card even though my ticket says Gold record card?
 
Status
Not open for further replies.

Top