Glasgow to Aberdeen: return itinerary no longer exists

[ld0595]

Before the industrial action started and temporary timetable was implemented, I purchased advance tickets between Glasgow and Aberdeen, travelling this Thursday and returning on Sunday 11th August.

My journey up to Aberdeen is unaffected by the industrial action, however my return to Glasgow no longer exists. I'm considering just driving since I don't fancy being stuck in Aberdeen for several hours with my luggage and then spending 3 hours on a crowded 3 coach Turbostar back to the Central Belt. The 15:30 was a last minute cancellation/timetable change today, leaving a 6 hour gap between services to Glasgow! I'd then miss the last train to Cathcart which is helpfully at 19:25...

Is there any chance of getting a full refund if I decide not to travel?

The journey was booked directly through Scotrail which automatically split my tickets. Normally this would be great, however if the £10 fee was applied to each ticket individually, I'd get nothing back whatsoever. I don't really want to write it off since driving and parking will be much more expensive.

 

[northscots]

I know this may be better suited in the Fares section, though I thought I'd ask here to avoid making a completely new thread.

Before the industrial action started and temporary timetable was implemented, I purchased advance tickets between Glasgow and Aberdeen, travelling this Thursday and returning on Sunday 11th August.

My journey up to Aberdeen is unaffected by the industrial action, however my return to Glasgow no longer exists. I'm considering just driving since I don't fancy being stuck in Aberdeen for several hours with my luggage and then spending 3 hours on a crowded 3 coach Turbostar back to the Central Belt. The 15:30 was a last minute cancellation/timetable change today, leaving a 6 hour gap between services to Glasgow! I'd then miss the last train to Cathcart which is helpfully at 19:25...

Is there any chance of getting a full refund if I decide not to travel?

The journey was booked directly through Scotrail which automatically split my tickets. Normally this would be great, however if the £10 fee was applied to each ticket individually, I'd get nothing back whatsoever. I don't really want to write it off since driving and parking will be much more expensive.

Services in and out of Aberdeen have been pretty reliable until today.

There's an online form for getting a refund without paying the admin fee. Pretty sure it's on the website or have a look at ScotRail's twitter, they've been posting the link fairly regularly.

 

[yorkie]

The journey was booked directly through Scotrail which automatically split my tickets. Normally this would be great, however if the £10 fee was applied to each ticket individually, I'd get nothing back whatsoever. I don't really want to write it off since driving and parking will be much more expensive.

If the reason for the refund request is a delay or cancellation, and you choose not to travel, you are entitled to a full refund, with no fee

For future reference, fees for changes/refunds under other circumstances where fees do apply, are only charged on the basis of the entire booking, if you book with us.

 

[Scotrail84]

Before the industrial action started and temporary timetable was implemented, I purchased advance tickets between Glasgow and Aberdeen, travelling this Thursday and returning on Sunday 11th August.

My journey up to Aberdeen is unaffected by the industrial action, however my return to Glasgow no longer exists. I'm considering just driving since I don't fancy being stuck in Aberdeen for several hours with my luggage and then spending 3 hours on a crowded 3 coach Turbostar back to the Central Belt. The 15:30 was a last minute cancellation/timetable change today, leaving a 6 hour gap between services to Glasgow! I'd then miss the last train to Cathcart which is helpfully at 19:25...

Is there any chance of getting a full refund if I decide not to travel?

The journey was booked directly through Scotrail which automatically split my tickets. Normally this would be great, however if the £10 fee was applied to each ticket individually, I'd get nothing back whatsoever. I don't really want to write it off since driving and parking will be much more expensive.

Only the first 2 Glasgow departures were 3 car turbos.

The 14:45 was a 4 car 158 and the 19:46 was a 6 car turbo. Interestingly there have been HSTs going back and forwards to Inverness from Aberdeen today but none it seems, were booked to work to Glasgow, or Edinburgh. I find that bizarre.

Could you not go down to Edinburgh then across to Glasgow on an E and G?