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Getting passengers to spread out along the platform

scotraildriver

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There have been a lot of complaints about overcrowding on Scotrail services leaving Edinburgh during this years Fringe Festival, yet on almost every service the front 2 or 3 carriages are deserted. People just seem to cling together at the nearest carriages to the barriers.
 
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GordonT

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There have been a lot of complaints about overcrowding on Scotrail services leaving Edinburgh during this years Fringe Festival, yet on almost every service the front 2 or 3 carriages are deserted. People just seem to cling together at the nearest carriages to the barriers.
I think that there has been a steady decline in preparedness to walk further than can be avoided in all (erm) walks of life.
 

stevieinselby

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Probably because unless it’s a station with zones marked up, passengers won’t know where the train will stop, but will guess some of it will be in the middle. I.e where would a 4 car train stop on an 8 car platform, in the middle or at one end?
That plan doesn't always work ... at Doncaster, trains will often stop at the very far end of the platform (even when they are 5-car trains and the platforms can accommodate 10-car trains at least) such that even the back of the train has gone completely past the station buildings at platform canopy.
One reason for not going down to the end of the platform, even if you know that's the best place to get on the train, is that you may be well past the last platform display board and so you can't see if there's any delay or alteration, and if you do need to move to another platform you've now got a long walk back to get to the bridge/underpass.
 

jadmor

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There are two stations on the Highland line, at Pitlochry and Dunkeld, where ScotRail trains stop well short of the station buildings. i have seen at least one person actually miss his train because the guard wouldn't wait for him to run up.
 

Peter0124

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There was a recent thread about stopping positions, they changed Glasgow Central Low Level (westbound only) and Argyle Street, both very busy stations, to stop everything (3 or 6 car) at the far end.

In the case of Central, both exits are beyond where the rear coach of a 3 is. It doesn't make sense especially since only a year ago the stopping positions were fine.

In the case of Argyle Street, the rearmost door heading eastbound for a 3 is right beside the main entrance, causing overcrowding at that particular point.
 
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pokemonsuper9

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Generally Avanti stations are quite good in terms of this, pretty much everything points to the platform numbers and exactly which carriages line up with which, so people wait at whichever number works for them.
 

Bishops

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Im sure theres a thread on here about plat 13/14 at manchester picc where they are complaining about people being barked at for either not moving down the platform or not standing behind the yellow line plus lots of threads about their being too many announcements on the railway.

Seems they just cant win can they? ;)
 

norbitonflyer

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Is that always the case? Didn't it used to be the case (maybe still is) that Circle line trains are/were shorter than District line trains?
They used to be.
Circle, H&C and Wimbledon/Edgware Road C stock, 6 car
District 6 longer cars (and 7 car in R stock days)
Met 8 car

Now all 7-car except the Met, which is still eight.
 

AlterEgo

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People are glued to their phones. Nothing else around them matters. When not looking at their phone (for a few brief seconds), they're thinking about the next thing to watch on their phone.

No announcement will overcome it.

You could ask "why do people bump into me?" or "why do people wait until they're at the gate to get out their ticket" or "why do people take ages to get off the train these days"?...It's all the same answer

They're not thinking "hm let me look at the board for the formation, see if it's long, and spread out along the platform - this will help me and others, and the train company to get away on time". Nah, "just going to stand here, watch a tiktok and vape"
This has been a phenomenon for a much longer time than the advent of smartphones, it is simply that people don't want to walk.
 

Peter0124

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Generally Avanti stations are quite good in terms of this, pretty much everything points to the platform numbers and exactly which carriages line up with which, so people wait at whichever number works for them.
Unless your train is in reverse formation, which last week a lot of Avanti trains were. :D
 

tbtc

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One long-term solution might be to spread footbridge entrances out along the whole length of the route so that even if people continue to bunch up on the platform, they are better spread out on the train itself

Those is a good point, one that designers could consider

Passenger spread tends to be better at Leeds, which has well used bridges at both ends of the through platforms than in York/ Doncaster/ Sheffield (where a central footbridge/ underpass means people mingle in one main area)

Other points:

1. Short forms are an issue. Even if it only happens 5% of the time, it means passengers will be reluctant to risk walking towards the platform ends

2. Better explanation re train lengths and First Class would help. Do I hear to the end of the platform only to find a single unit or (as has happened too often) that I'm at the First Class end and now have to head back towards the centre of the train? I think that these are part of the reason why London area commuters do better, fixed formation trains with predictable First Class locations must help encourage people to move along in anticipation

3. Weather protection! It's blustery towards the end of a platform. Can't blame people for huddling together like penguins in the middle of the platform

4. Whilst I take the point about the London underground, I've had situations where I've taken so long to walk from the far end of the Tube I've been on, battling through the crowds, that the next train has pulled into the station before I've made my way off the platform and into the passage way to street level. But I don't know how you solve this
 

amahy

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There was a recent thread about stopping positions, they changed Glasgow Central Low Level (westbound only) and Argyle Street, both very busy stations, to stop everything (3 or 6 car) at the far end.

In the case of Central, both exits are beyond where the rear coach of a 3 is. It doesn't make sense especially since only a year ago the stopping positions were fine.

In the case of Argyle Street, the rearmost door heading eastbound for a 3 is right beside the main entrance, causing overcrowding at that particular point.
The same is the case at Partick, where there are now signs and regular announcements that 3 carriage trains only stop at the front part of the platform. People rarely pay attention of course, so there is often quite a crowd around the rear carriage in both directions!

I believe it’s been done so that less DOO monitors have to be maintained.
 

norbitonflyer

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Regulars will know which part of the train will stop nearest the exit from the platform at their destination, and congregate there so to be ahead of the scrum at the barriers.
That in turn means that, at stations with a lot of churn like Wimbledon, Kingston, or Richmond the carriages nearest the exits will be the ones where lots of people are getting out, and therefore leaving rioom for people to board. Moving down the platform away from the entrance/exit will therefore put you at a disadvantage. Having a second footbridge at Wimbledon would make a huge difference (nothing fancy needed - there is already lift access to all platforms)
 

speedy1

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This has been a phenomenon for a much longer time than the advent of smartphones, it is simply that people don't want to walk.
Very true but many of the things I mentioned, in my opinion, are worse these days I attribute it to selfishness and phone addiction
 

Peter0124

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I believe it’s been done so that less DOO monitors have to be maintained.
Understandable for Argyle Street, but at Central westbound they never used monitors IIRC, as the platform is straight, so the driver just looked out his/her window.

Not to mention they still have the one way system in place at Central since COVID (iirc). Meaning only one narrow stairwell for entering. No idea why Scotrail still do this.

In an ideal world, they should build a new set of stairs at the westbound side, direct onto the street above, spreading out the load and allowing an easier way to access. Think New York subway style.
 
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norbitonflyer

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3. Weather protection! It's blustery towards the end of a platform. Can't blame people for huddling together like penguins in the middle of the platform
For several years we had the ludicrous situation at several SWR stations that the canopies were not covering where the trains stopped. For instance, at Kingston, the canopies cover about four cars, but on an eight car train only the rear two cars stopped under it. This was because SWR decided they couldn't trust the drivers to remeber how many cars the train had, so they removed the "8 car" stop board and all trains had to stop at the 10 car board, despite the fact that most trains were 8 car and the driving cabs of the 10 car trains were totally different, so it would be hard for a driver to forget what he was driving. Result - everyone for Kingston crammed in the rear carriage, instead of spread over the 6th and 7th, and many people missing their trtains because they were confronted with a wall ofm humanity making for the exit past the rear car, parked next to the narrowest part of the platform. And of course anyone alighting from the front six cars got wet!
Fortunately, those days are gone as nearly all trains are now 10 car, but is a good example of the lack of consderation for the clientele that both SWT and SWR had.
 

Krokodil

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Because the travelling public seem to lose all function of their brain cells when they enter the station.
The station entrance is a portal.

Personally I don't want other passengers spreading out along the platform. If they're all stood at one end, I can happily board at the other end of the train and have several seats to myself!
It's great at Chester. Virtually no one goes down to platform 3B (where trains stop clear of the crossover and associated signal) until their train rolls past them. So just go down and wait a few metres short of the car stop mark and you can take your pick of the seats before the crowd comes running down the platform.
 

Bishops

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This was because SWR decided they couldn't trust the drivers to remeber how many cars the train had, so they removed the "8 car" stop board and all trains had to stop at the 10 car board, despite the fact that most trains were 8 car and the driving cabs of the 10 car trains were totally different, so it would be hard for a driver to forget what he was driving.
This is very harsh on drivers especially if they change formation throughout the day. Makes sense to have one stopping point rather than have an instance where a driver may have stopped short and thus an incident
 

Haywain

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Eg from Bedford to London, most of the platform entry points are in the middle of the platform. If some were at the north end, some at the south end, some in the middle, and other in-between these points, then the train loading would be evenly spread even if the people on each individual platform are not!
Given how often I manage to get off a Thameslink train miles from the footbridge, I don't think that's really true.
that's due to LNER not trusting their highly trained drivers to be able to remember not to stop in the wrong place when driving a 9/10-car versus a 5-car.
Not just an LNER problem, it has spread to a good number of other operators.
passengers seem to stay fairly near the entrance to the station,
For some stations, remaining close to the entrance or footbridge/subway is a very wise move as it is likely to be the place where you are most likely to get information and least likely to get caught out by a late and unannounced platform change.

== Doublepost prevention - post automatically merged: ==

This is very harsh on drivers especially if they change formation throughout the day. Makes sense to have one stopping point rather than have an instance where a driver may have stopped short and thus an incident
Heaven forbid that we should run a passenger railway for the passengers.
 
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We need to adopt the Swiss/German approach.
Proper consistent zone markings on *all* stations.
Platform displays on all stations that show the *correct* formation and zone positioning for every single train, not just those run by the TOC that manages the station
Reverse/short formation correctly entered into information systems and visible in all apps.
Ideally have the zone positioning for each station on apps as well.

Displays should show unreserved coaches, bike spaces, wheelchair spaces, buffet etc as well as just first/standard.
Even better if you can extend to show real time crowding data on all displays

This would probably be a big expensive project, but it would be a step change in passenger information.
 

scotraildriver

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The same is the case at Partick, where there are now signs and regular announcements that 3 carriage trains only stop at the front part of the platform. People rarely pay attention of course, so there is often quite a crowd around the rear carriage in both directions!

I believe it’s been done so that less DOO monitors have to be maintained.
It's to mitigate again at stop short incidents, nothing to do with the monitors.
 

Krokodil

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Heaven forbid that we should run a passenger railway for the passengers.
I'm not sure that dropping passengers out of doorways because there is no platform is great customer service either. Less of an issue on SWR where there are guards, but when Burnham (Bucks) went DOO there were incidents of drivers forgetting the length of their train and dropping passengers onto the ballast.
 

Haywain

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I'm not sure that dropping passengers out of doorways because there is no platform is great customer service either. Less of an issue on SWR where there are guards, but when Burnham (Bucks) went DOO there were incidents of drivers forgetting the length of their train and dropping passengers onto the ballast.
So you approve of the "solution" of having every train stop at the extreme end of the platform (not referring specifically to Burnham as it's a station I'm not familiar with)?
 

ox_chap

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When the announcer at Oxford is asking people to move along, they generally do say that it is because the train is that long.
Indeed. Oxford has a particular problem with this, because first class is right next to the main barriers. The staff do a good job encouraging people to move north along the platform, although not everyone listens (or, given Oxford and its multi-national appeal as a tourist destination, many may not understand). The main flashpoint is the trains coming off the Cotswolds line, so they have limited time on the platform and often leave late because everyone moves up when it arrives. Or everyone slowly tries to board through the first class doors - slowly because people do this, and then stop and say "oh, this is first class, we need to move down the train", causing a big queue behind them. People generally ignore the zone system, despite this being made clear(-ish) in the departure displays and related announcements.
 

flitwickbeds

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Given how often I manage to get off a Thameslink train miles from the footbridge, I don't think that's really true.
Footbridges at Bedford, Flitwick, Harlington*, Leagrave*, Luton, Harpenden, St Albans (which now has two, both middle-ish), West Hampstead, and St Pancras are all in the middle of the platform. It's only Luton Airport Parkway - which was originally built with the footbridge at the south ends of the platforms - but the new footbridge installed for the DART, where most people now arrive from, was built... in the middle!

Unsure about the St Albans to London bit as I don't visit them, but as the stations listed above are the normal stopping pattern north of London, you could feasibly board at the bottom of the steps in St Pancras or Bedford, and then be pretty much in line with every footbridge at every stop.

*These two are slightly more biased towards the north, but only because the stations were extended entirely to the south during the Thameslink 2000 Programme rather than both north and south with the rest of them, ie the footbridge remains in the middle of the original stations)
 

NCT

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Less stingey canopy provision would help to an extent. Otherwise you really need London Underground style platform shouters with relentless and sardonic messaging.
 

sjm93

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On most trains outside of peak hours, passengers seem to stay fairly near the entrance to the station, meaning some doors are very busy, whereas others further away from the entrance are much less busy.

Gatwick is the most extreme example I can think of, but it seems to happen at most stations. It seems like station staff very rarely do much to change this - they sometimes say "Please use the full length of the platform", but most people don't know why they are saying this.

I've never heard station staff say "there will be much more room if you go to the front of the platform" or something similar, why is this?
My recollection of Gatwick is that the interior columns holding up the bridge, and providing lift/escalator access, are very wide, making the bits of the platform alongside the columns very narrow. This in turn makes it hard to see where on the platform you are, you can't see where there is space along the platform, and you can't get past the columns especially with your / other people's luggage in the way.
 

Merle Haggard

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We need to adopt the Swiss/German approach.
Proper consistent zone markings on *all* stations.
Platform displays on all stations that show the *correct* formation and zone positioning for every single train, not just those run by the TOC that manages the station
Reverse/short formation correctly entered into information systems and visible in all apps.
Ideally have the zone positioning for each station on apps as well.

Displays should show unreserved coaches, bike spaces, wheelchair spaces, buffet etc as well as just first/standard.
Even better if you can extend to show real time crowding data on all displays


This would probably be a big expensive project, but it would be a step change in passenger information.
My bold
Regarding the first; there have been several 'zone markings' episodes on the West Coast.
The first, by BR Inter-City was by colour, indicated by a coloured beacon additionally bearing the wording 'Purple Zone' etc. These were also used on other I-C main lines, but on West Coast they steadily disappeared.
Then came the numbers painted on the platform to exactly line up with where Pendo. doors stopped; but, curiously, they seem to her been painted out - I'm pretty certain that was the case at Milton Keynes.

Meanwhile, EMR Inter City have very recently installed some 'Zone Numbers' on platforms - on an oblong of bright yellow. However. I have noticed at Kettering that neither the doors on 222s nor those on 810s actually line up with the Zone markings; the same mismatch applies at Wellingborough for 360s.
But possibly all the stop boards will be moved once there's a 100% 810 fleet..


Regarding the second highlighted suggestion - West Coast stations already do.
 

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