Getting money back from FS (Italy)

[ChiefPlanner]

Some neighbours payed around £20 for a family journey from Lucca (ticket office shut and tix bought from Post Office) - this being on some sort of local holiday and there was a hugely reduced service - so they gave up and drove to Florence instead.

Any ideas how to contact the labyrinthine maze of Italian Railways customer services without losing the will to live ? Appreciated if anyone knows....

 

[Oscar]

According to the Trenitalia guide to refunds the neighbours would probably not be entitled to a refund. The guide specifically states that the km strip tickets are not eligible for refunds and a refund is only permissible in the case of delays, strikes or a lack of space to get on the train. The refund also can either be made by a ticket office or the management of the Tuscan regional railways if the tickets are sent from the place of departure within 24 hours. Unfortunately there is a gap of around 2 hours in the timetable during the late morning on the line in question and this is not uncommon in Italy.

 

[ChiefPlanner]

Very helpful , and any thanks for the reply. (even if not good news !)