Getting an Oyster missed touch refund - visiting London

[Kahuna47]

Afternoon everyone,

Last week I visited London with my family in tow, doing lots of sightseeing etc.

On our last day we travelled from Bond Street - Paddington (officially to see the Paddington statue, but really I wanted a quick trip on the Elizabeth Line!), then onwards to Hammersmith (H+C station) and our hotel. Then packed up and came home to Manchester.

I checked the TfL Go app and found I've been stuck with a Missing Touch payment, and now my card is in minus credit. When I've looked into it it looks like it's missed a touch at Paddington H+C station (my wife's Oyster is registered to my account so I can see what's gone wrong).

I've been onto the TfL online account and it looks pretty straightforward to claim the missing touch payment and get it loaded onto my Oyster card.

However, the problem is I'm in Manchester now, and not visiting London for another 12 months!

Is there anything I can do to claim it back to my bank card? Is it a case of ringing TfL or is there something I can do?

Any help would be massively appreciated.

Cheers!

K

 

[Mcr Warrior]

Does this TfL weblink potentially help... Presume you can access it from Manchester. Or maybe ring 0343 222 1234.

Apply for a refund

How to get a refund if you were charged a maximum fare, no longer need a ticket or credit, or your journey was delayed

tfl.gov.uk

 

[MikeWh]

Ring the TfL helpline (see above post) and request a refund to your bank because you won't be in London in the near future.

 

[Hadders]

Unless you've got a railcard linked to your Oyster card, it's probably best to use contactless rather than Oyster when you next visit.

 

[Miken]

I've had this happen before now and calling the TFL helpline got the missing touch restored. The only snag was a fairly long wait for the call to be answered and the agent took quite a while (seemingly to my anyway) to sort it out...