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Getting a receipt when using an e-Ticket

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johncrossley

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Is it technically possible to get a receipt when using an e-Ticket? I don't mean a paper receipt, but a notification sent to your email address or train ticket account showing when and where you scanned your ticket. This would remove the worry when encountering a RPI. So when you are being accused of not having scanning your ticket, you have documentary evidence.
 
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Wallsendmag

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Is it technically possible to get a receipt when using an e-Ticket? I don't mean a paper receipt, but a notification sent to your email address or train ticket account showing when and where you scanned your ticket. This would remove the worry when encountering a RPI. So when you are being accused of not having scanning your ticket, you have documentary evidence.
No, scanning your ticket is not a condition of using an eTicket unlesss the station has gates
 

johncrossley

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No, scanning your ticket is not a condition of using an eTicket unlesss the station has gates

But when stations have gates is the problem here. Suppose you had a paper ticket. Are you obliged to put the ticket in the gate for these as well? I don't really want to be buying both a paper ticket and an e-ticket for safety. Train tickets are expensive enough without having to buy additional tickets just for extra piece of mind.

== Doublepost prevention - post automatically merged: ==

No, there is no such automated facility.

I know there isn't at the moment, but could it technically be built in?
 

jfollows

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And even if the station has gates but they’re open, you don’t have to scan an eTicket, or if it doesn’t work but a staff member lets you through.

Being accused of not scanning a ticket is a nonsense, because you don’t have to. Pushing through a closed gate isn’t allowed, clearly.

There are staff who invent the requirement to scan tickets, because they think it ought to be a requirement I guess, but it’s untrue. The only “scan” requirements are for contactless or special tickets such as flexi-seasons which can be activated by scanning them, but there are other activation methods available also.
 

Snow1964

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It's an oddity, if you buy tickets on internet and select print at a TVM, it automatically prints a card receipt page, along with the tickets. But if it emails them then it doesn't add the receipt to the email.

It suggests the receipt is created (as buying process is same), but for the email version isn't sent. No idea why doesn't just add it as an extra attachment.
 

johncrossley

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And even if the station has gates but they’re open, you don’t have to scan an eTicket

That was what I thought as well, so I was surprised to see that it is a condition. This is really quite concerning and I'm seriously considering stopping buying them. But I don't really want to go back to paper tickets so this may be the end of train travel for me, at least in this country.
 

jfollows

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That was what I thought as well, so I was surprised to see that it is a condition. This is really quite concerning and I'm seriously considering stopping buying them. But I don't really want to go back to paper tickets so this may be the end of train travel for me, at least in this country.
It isn’t a condition.
Why do you say that it is?
 

AY1975

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And even if the station has gates but they’re open, you don’t have to scan an eTicket, or if it doesn’t work but a staff member lets you through.

Being accused of not scanning a ticket is a nonsense, because you don’t have to. Pushing through a closed gate isn’t allowed, clearly.

There are staff who invent the requirement to scan tickets, because they think it ought to be a requirement I guess, but it’s untrue. The only “scan” requirements are for contactless or special tickets such as flexi-seasons which can be activated by scanning them, but there are other activation methods available also.
Exactly, and apart from an e-ticket not working the gates, there are other legitimate reasons why someone might not have scanned their e-ticket before boarding the train even if the gates are in operation. For example you might have changed off another train for which you have a separate ticket. Where this is the case it is surely unreasonable to expect you to exit and then re-enter the station where you change trains and change tickets, although it may then be advisable to show your ticket from the previous leg of the journey as evidence.

Obviously if you are changing from Oyster or other smartcard or contactless card to e-ticket or vice versa you do have to exit and re-enter the station, unless the station has free-standing card readers within the station.
 

fandroid

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That was what I thought as well, so I was surprised to see that it is a condition. This is really quite concerning and I'm seriously considering stopping buying them. But I don't really want to go back to paper tickets so this may be the end of train travel for me, at least in this country.
I suspect that you may be frightening yourself for very little reason. Millions of us use etickets every day that the trains are running and don't encounter any risks. Problems do occur, but in my experience it involves the gates mysteriously not opening when the ticket is scanned. That is almost always caused by scanning the wrong half of a return ticket. Easily corrected once the mistake is identified.

It would be reassuring to get a notification of a scan, but I also suspect that most users would regard such notifications as just more junk mail.
 

jfollows

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The earlier message said "scanning your ticket is not a condition of using an eTicket unlesss the station has gates"
And, as I said, you can’t push through closed gates, but if they’re open there is no requirement to scan the ticket. Plus the cases @AY1975 describes.

You’re inventing a problem that doesn’t exist, apart from the railway staff who incorrectly say that it’s a requirement, because they make things up.
 

TUC

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What has having scanned your ticket got to do with an e-ticket's validity? There are lots of stations and circumstances where it won't have been scanned?
 

johncrossley

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Does a phone camera work when scanning an e-ticket with the same phone? Will RPIs accept that evidence? Or maybe do a video recording with the barrier staff, where they say they saw me scan the ticket.
 

TUC

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Am I the only one who still doesn't understand the question? Having the ticket itself is proof of having a valid ticket. It has nothing to do with it being scanned.
 

ivorytoast28

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Why do you need to do any of these things? There is no requirement to scan your ticket.

== Doublepost prevention - post automatically merged: ==

Even when there are ticket gates closed (and whether any inspector/RPI would even know is a question in itself), it is perfectly valid to be let through the gates by a member of staff instead of actually scanning - it happens all the time
 

johncrossley

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Am I the only one who still doesn't understand the question? Having the ticket itself is proof of having a valid ticket. It has nothing to do with it being scanned.

See the thread on in the Disputes section where someone has been accused of not scanning a ticket.
 

AlterEgo

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See the thread on in the Disputes section where someone has been accused of not scanning a ticket.
Yeah sure start filming every interaction you have, it'll make your life much easier and do wonders for your mental wellbeing and sense of social trust.
 

fandroid

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If you are that worried you could take a photo of the station name board on the platform. If the phone time and date functions are set up correctly then the data linked to the photo will show the date/time.

The real life chances are that you'd never ever have to show that photo to anyone.
 

Royston Vasey

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That was what I thought as well, so I was surprised to see that it is a condition. This is really quite concerning and I'm seriously considering stopping buying them. But I don't really want to go back to paper tickets so this may be the end of train travel for me, at least in this country.
I would have thought paper tickets are exactly the answer to your particular set of concerns. Their lack of digital footprint gives the railway far less opportunity to misuse and misinterpret their own rules.
 

OscarH

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Maybe i should have said theres no need to scan your ticket unless the station had gates. BTW both the TIS we use onboard and in Travel Centres can show the scan history of any ticket.
Assuming the scans are making their way through and not being dropped on the floor some TISs like to do
 

AlterEgo

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If you are that worried you could take a photo of the station name board on the platform. If the phone time and date functions are set up correctly then the data linked to the photo will show the date/time.
You could also just edit the metadata, it is always funny when people advance this as evidence. Could screengrab a wiki picture and just edit time and location in your phone.
 

Fawkes Cat

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See the thread on in the Disputes section where someone has been accused of not scanning a ticket.
It's perhaps worth noting that that wasn't the only unusual thing the poster in that thread did. As it happens that poster tells us that they have third party evidence which will allay the railway's suspicions, but it seems to me that the lack of scan by itself would not have caused the incident to be written up.

So in reality there's minimal risk of @johncrossley running into trouble.
 

johncrossley

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I would have thought paper tickets are exactly the answer to your particular set of concerns. Their lack of digital footprint gives the railway far less opportunity to misuse and misinterpret their own rules.

But paper train tickets can be lost, and if that happens during the journey you have nothing to show a RPI.
 

Tester

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But paper train tickets can be lost, and if that happens during the journey you have nothing to show a RPI.
You could, at twice the cost, buy two paper tickets and put them in different places.

But, to be brutally frank, it does sound like you may not be temperamentally suited to undertaking rail travel in Great Britain.
 

LowLevel

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But paper train tickets can be lost, and if that happens during the journey you have nothing to show a RPI.
Well indeed, that has been the basis of ticketing systems since... well, forever. The evidence is the ticket. If you lose the ticket you buy another one, same as if you lose a 20 pound note it's basically gone. I once lost my work passes for the train. It cost me 60 odd quid for a ticket. That's life.

If you want a totally foolproof system I fear you're winding yourself up chasing something that doesn't exist. Why can you not continue using one of the various methods that you have presumably used more or less successfully to date to live your life.
 

Haywain

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But, to be brutally frank, it does sound like you may not be temperamentally suited to undertaking rail travel in Great Britain.
I think that's a little unkind. However, it does sound like the OP is not temperamentally suited to reading the Disputes & Prosecutions forum.
 
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