Well overall I think it's very good. Abellio have been pretty good over the last few years considering what the DFT gave them to play with in the two 2 year direct awards. They couldn't do much and I believe they did as much as they could, despite the people who claim they have been the worst etc etc. Everyone seems to believe their line is the worst.
I'm also very happy Bombardier have won the massive contract to build the fleet or the majority of it anyway. These trains will be built in the UK. Stops orders going off to Italy!
That sort of thing gets blamed on the franchisee because they're the visible component.
In reality this region's problems are investment starvation and having to make do with cast offs. It's fairly remarkable that we managed to avoid Pacers, really.