GA Fraud Investigation email

[ddssffg23]

Hi - I have received an email from GA as set out below. I have not replied and understand from looking at other threads on this forum the advice is not reply. I see also in previous cases it is likely GA will send increasingly threatening emails. My question is from past experience, how many further emails do people usually receive before it stops?

We are emailing you from the GA fraud investigations department. We have been investigating industry data and have been led to believe you are potentially not paying full fares on GA. There appear to be a number of incorrectly purchased tickets showing on your account that are a breach of our terms and conditions and considered fraudulent activity.

Then attached is a letter which says:

Following a review of your bookings, several travel irregularities were identified.

We are seeking to ascertain whether a valid ticket was held for these journeys. We invite you to respond to this letter within 7 days. Then follows an email address and reference number.

 

[z444z]

You are correct, do not respond. Consider changing ticketing platform, and of course you need to stop whatever fare evasion you’ve been doing. I’m not sure we have a definitive answer for you on how many emails, but I would imagine at least two and probably no more than five.

 

[ddssffg23]

Thank you. Much appreciated. I will keep you posted what happens next.

 

[z444z]

Thank you. Much appreciated. I will keep you posted what happens next.

That would be very helpful. We see so many of these cases and advise people not to respond but rarely get an update, which probably means nothing further came of it because if something did surely someone would come back and ask for more help, but without updates we can’t be certain!