Fraudulent Activity Email Scare

[LizaTrains]

Hello everyone

I recently received an email from Greater Anglia regarding fraudulent activity. They said that a ticket has been used multiple times.

I've seen a lot of responses on similar threads saying to ignore these emails as they are simply trying to put the fear of god into you and that these emails will only continue until they stop and act more as a warning to desist any fraudulent activity.

I can't actually provide evidence that I haven't done this as I have recently deleted and set up a new account after I started having some stuff happen.

Can anyone provide any further advice on this? I understand that if I can't provide sufficient evidence that I'll have to pay some sort of fine but it would also be embarrassing for any more serious action to be taken just for ignoring the emails.

Thank you for any help and advice provided!

 

[AlterEgo]

Don't reply to them unless you like giving away lots of your money. And stop doing fraud.

Criminal prosecution can usually only result if you are stoped and identified during a journey, or if you make an admission (which would be daft).

 

[Swedenorer]

Unless you have been stopped at any point the advice is to ignore these. But they will have spotted something that triggered this and I'm afraid you deleting an account may not mean it's gone. They've never had so much data to play with and so many systems for digging into it. Buy a ticket for every journey before you board the train.

 

[SuspectUsual]

set up a new account after I started having some stuff happen

What do you mean "some stuff"?

I'm afraid you deleting an account may not mean it's gone

It means it is gone from the OP's point of view but absolutely not gone from GA's

 

[Haywain]

Thank you for any help and advice provided!

As @AlterEgo says above, ignore the email. Do not reply, do not provide any further details and immediately stop providing them with any further evidence. Whatever ‘hack’ you have found to save a few pounds must now be consigned to history.

 

[SECR 65]

I will just note for any future readers of this thread that if you find yourself in a mess with short fares / wrong railcards, or any other fraudulent tickets, we would advise againgst deleting Trainline / ticket retailer accounts.

 

[Fawkes Cat]

I will just note for any future readers of this thread that if you find yourself in a mess with short fares / wrong railcards, or any other fraudulent tickets, we would advise againgst deleting Trainline / ticket retailer accounts.

To expand: if you 'delete' it, that will stop you accessing it. But businesses need to keep records in case they need to show how they made their money (and for other reasons such as 'the prevention and detection of crime') so they will still have access to the records.