Forgetting your season ticket - claiming back

[Thebaz]

I was under the impression that if you forget your season ticket you can claim back the cost of your journey with contactless or other means of payment up to three times per year? A few weeks back I thought I'd lost the Oyster card that my monthly 1-6 is stored on, so as well as paying for that day's journey by contactless I also purchased a replacement Oyster card in preparation to receive the replacement monthly pass that I was going to order. So I called up TfL to claim back my £14.90 but was told that this is not the case but they would consider a goodwill refund of up to £12.50. I subsequently found my Oyster card but the following week I managed to forget it on one of the days so I now believe that I won't be able to make another claim. I know it looks odd forgetting/losing my pass twice in 7 days but these things can happen, we're only human after all! Was I given the correct information? If so when did this change? Or was it ever thus?

 

[Wallsendmag]

I was under the impression that if you forget your season ticket you can claim back the cost of your journey with contactless or other means of payment up to three times per year? A few weeks back I thought I'd lost the Oyster card that my monthly 1-6 is stored on, so as well as paying for that day's journey by contactless I also purchased a replacement Oyster card in preparation to receive the replacement monthly pass that I was going to order. So I called up TfL to claim back my £14.90 but was told that this is not the case but they would consider a goodwill refund of up to £12.50. I subsequently found my Oyster card but the following week I managed to forget it on one of the days so I now believe that I won't be able to make another claim. I know it looks odd forgetting/losing my pass twice in 7 days but these things can happen, we're only human after all! Was I given the correct information? If so when did this change? Or was it ever thus?

Once with no fee and the next time a refund fee applies.

 

[Haywain]

Once with no fee and the next time a refund fee applies.

When the season was purchased from a National Rail station or TOC, and there is no refund on the third occasion (all apply to a rolling 12 month period). TfL policies may well be different.

 

[Thebaz]

The person I spoke to made it sound like it was discretionary in the first place. And £12.50 is not a refund, but a only partial refund. I guess the answer is buried somewhere in T&Cs.

When the season was purchased from a National Rail station or TOC, and there is no refund on the third occasion (all apply to a rolling 12 month period). TfL policies may well be different.

Once with no fee and the next time a refund fee applies.

== Doublepost prevention - post automatically merged: 11 Jul 2023 ==

Actually here it is - should have gone there first really! Still doesn't mention anything about it being discretionary or there being a £12.50 cap though.

https://tfl.gov.uk/fares/refunds-and-replacements/forgot-your-season-ticket

 

[Angmering1974]

The person I spoke to made it sound like it was discretionary in the first place. And £12.50 is not a refund, but a only partial refund. I guess the answer is buried somewhere in T&Cs.




== Doublepost prevention - post automatically merged: 11 Jul 2023 ==

Actually here it is - should have gone there first really! Still doesn't mention anything about it being discretionary or there being a £12.50 cap though.

https://tfl.gov.uk/fares/refunds-and-replacements/forgot-your-season-ticket

If you forget again, then you can cite that and claim a full refund, and you’ll be quids in.

As this time was a discretionary payment unrelated to the terms and conditions, they can’t claim it’s twice in 12 months

That might be worth more than pursuing the difference for this one?