New Services – our bid also proposes new direct services to Telford/Shrewsbury/Blackpool/Bolton but they would start a year earlier than FG. We would also double the frequency to Preston and increase calls to North Wales/Nuneaton/Milton Keynes and speed up journey times between Euston and Glasgow. In addition we would create new services to Stirling, Motherwell, Hartford, Liverpool South Parkway, and further enhance services for Gobowen/Chirk/Ruabon/Wrexham, increase journey opportunities between Milton Keynes/Rugby/Stafford to the North West and increase calls at Tamworth/Lichfield.
· Trains – we would replace all of the Voyager trains with 21 6-car “Baby Pendolinos” which would mean no diesel operation over electrified lines, delivering the best environmental solution and an all Pendolino fleet providing the best passenger environment. FG appears to be retaining all of the Voyager fleet but it is not clear whether this is a firm commitment to do so or that they have the option to redeploy them to other routes. Assuming they do retain all of the Voyagers, FG would be providing 4% more seats than we would on a daily basis. The investment in fleet would be £385m, but no contract is in place for FG.
· On Board Service – we would replace the current WIFI system with a completely new state of the art system capable of growing with passenger needs, as enhancing the current system is not feasible. There would be a complete On Board refresh. All of this would support the enhanced at seat complimentary service in First Class and a new at seat service for Standard Class. The Virgin investment in the On Board service is £109m, but there are no details as yet from FG.
· Track – to deliver the improved journey times working with Network Rail we would undertake a number of infrastructure upgrades including enhancement to allow the Pendolino to reach a top speed of 135mph in order to improve a number of journey times. This Virgin investment would be £125m, but there is no firm commitment in FG statements.
· Stations – As with FG we would install ticket gates and undertake a number of station improvement projects. We would also create more car parking, install more ticket machines and introduce smart cards. CCTV and information points would also be installed. The investment for stations totals £99m. FG has said they will invest £22m in this area.
· Passenger Services – we will design and develop a revolutionary new Centralised Booking Engine (CBE) which is unique to the industry. It pulls together all of the many industry systems and provides the passenger with a one stop shop experience. As part of this we will introduce a new customer experience system which includes a loyalty scheme in partnership with a major scheme provider. The investment in this area is £39m, but there is no detail in this area from FirstGroup
Including a number of other projects not listed above we are planning to invest nearly £800m in the franchise. FG has said its investment package is worth £350m but there is little detail of how or whether this is to be spent. To help customers and MPs understand,