Hamilton West staff have, in my experience, left a lot to be desired shall we say. I once had to explain what an RBS 16-25 Railcard was (advising him that it was not, in fact, a bank card I was showing him), and had them simply refuse to sell me a ticket and advising me to "buy on board" because, and this is my favourite line ever, the ticket office didn't serve Platform 2... 
