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First Capital Connect Passenger "Mutiny"

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Aictos

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*Looks around Cricklewood for staff*

Unfortunately, alot of these stations are unmanned...

I can't comment on the TL route but the only stations with 24/7 station staffing on the GN is Royston, Stevenage, Hertford North, Welwyn Garden City, Finsbury Park and Kings Cross.

Huntingdon, St Neots, Biggleswade, Hitchin, Letchworth Garden City, Kings Lynn, Potters Bar also have station staff but only between set hours ie 6am to 10pm.

I am aware that more stations then I've mentioned actually do have booking offices but since the reduction in opening hours which was daft, I've only included locations where dispatch staff are provided.
 
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R

RailUK Forums

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@thefab444: I note your location and suspect you have yet to enjoy the delights of FCC travel on the Thameslink route. The problem was that a train had gone twang between City Thameslink and Blackfriars. Since the Moorgate Branch was closed, FCC cannot run a service into Moorgate and turn trains there, so the "core" would have been jammed with trains trying to head south. There are a few crossover points, but their use would have been restricted because of the relatively high frequency of trains heading north through the "core". I suspect the decision was taken to terminate the train in question at Cricklewood, because of its proximity to either a crossover or simply to run empty into the depot. The problem is that the train would have been full of people simply trying to get to work who have to put up with failures, late running, short notice cancellations, lack of information, lack of staff and trains turning from fast into stopping services on average more than once a week. They would have been mightily ******ed when told to get off and wait for the next train, which would definitely be full with little hope of getting onto. Cricklewood is not the most pleasant of places to be turfed off a train and told to make your own way to work, when most of the passengers would have had little idea where they were and could not turn to a member of station staff for help because Cricklewood is unstaffed.

FCC has no regard for its passengers, read a few of the threads on here or Google Firstcrapitalconnect. It is only concerned with making profit and if it could get away with running all its trains empty but on time it would happily do so. If the sit-in caused FCC to rack up any delay charges, I'm sure it can afford to pay, since its coffers are regularly topped up by franchise guarantee payments from the Government. In any case, the mess was caused by failure of one of FCC's own trains, which are, in the case of class 319s, mobile dustbins with every form of unreliable electrical equipment known to man, or in the case of the class 377s simply made up from the parts that Bombardier could get hold of at short notice, hence their dismal MPC figures.

There have been calls for FCC to be stripped of its franchise, but it would still mean the same surly staff and militant drivers as well as the same tired and/or unreliable rolling stock pounding over the same worn out track and feeble signalling system. In any event, I wouldn't be too hopeful of any improvements in management if the franchise passed to non-Arriva, Stagecoach Fail or any of the shyster organisations currently destroying our railways.
 

jon0844

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Which either is never answered, or is broken :D.

The joys of the TL route!

They can take ages to be answered. I've only ever pressed for information but wonder how long they take if you press emergency? I saw someone testing them at St Pancras (FCC level) and it was almost a minute (emergency, not information). Fingers crossed that's NOT the norm.

--- old post above --- --- new post below ---

There have been calls for FCC to be stripped of its franchise, but it would still mean the same surly staff and militant drivers as well as the same tired and/or unreliable rolling stock pounding over the same worn out track and feeble signalling system. In any event, I wouldn't be too hopeful of any improvements in management if the franchise passed to non-Arriva, Stagecoach Fail or any of the shyster organisations currently destroying our railways.

The call/petition to have FCC stripped of its franchise was somewhat embarrassing don't you think? It had no signatures until it had made the national press and got to the people who sign anything.

FCC didn't have a particularly good time before Christmas, but they did come back with a pretty good compensation offer; one that I am rather jealous of given they're giving NOTHING to people on the GN side who were still affected, if on a much smaller scale.

The people in charge have gone, so they do at least need to be given a chance to change things for the better. I don't know if they will, but things were well run under Elaine Holt and the TOC has suffered a great deal since she, and others beneath her, left.

You're absolutely right in that little would change with another TOC coming in. Same staff moved over under TUPE regulations, so just a new livery and uniforms pretty much.

I'd be directing most of the 'hatred' to the DFT and possibly the train makers for building rolling stock that has had all sorts of problems. The 377 problems meant the 319s were working to the max and unable to cope with the bad weather, on top of the drivers working to rule.

Truth is, nothing was ever going to happen to FCC. Lord Adonis made a few statements acting all hard, but no threats were ever made to strip them of their franchise. Anyone who believed that was living in cloud cuckoo land!
 
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Oswyntail

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In that case they can form an orderly queue and "activate" the help point on the platform.
It is surely the responsibility of the company to make sure that their customers are kept informed. Dumping them at an unmanned station without information is just not acceptable. Remember that a large proportion of them will not have the benefit of having read all the posts here and understood what is going on. They will not know when the next train is due. They will probably not have any idea of local transport alternatives. They will be stressed and confused, to a greater or lesser extent. It is not enough simply to say that, "for operational reasons" there is a disruption.
 
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