Feedback from scanned e-tickets

[trainophile]

I was wondering whether any analysis is done of the scanning records from guards’/RPI’s records, and if there’s any follow up.

Today a guy across from me had an Advance ticket from a different station at a different time to the train he was on. His destination was correct, and it was the same TOC (TPE). After a lengthy discussion the guard said he’d allow it this time, but he drummed home the restrictions of Advance tickets. Fair play to him he spent ages having the conversation, and the bloke didn’t really say anything except “they said it would be okay at the gates”.

The ticket was on his phone so I wondered whether there would be any repercussions, and if it would be flagged up as an anomaly, or would it fall under the guard’s permitted discretion?

 

[Russel]

“they said it would be okay at the gates”.

Shame it's not easy to get some kind of written permission slip from station staff when they say this kind of thing.

I've been given some rather questionable ticket related advice from station staff over the years...

 

[dodecahedron67]

The ticket was on his phone so I wondered whether there would be any repercussions, and if it would be flagged up as an anomaly, or would it fall under the guard’s permitted discretion?

Well 1) TPE guards shouldn’t be scanning tickets as we’re in dispute atm but 2) this would fall under discretion.

Certainly at TPE we guards get left alone and not questioned with our revenue choices, at least for now.

 

[Kite159]

The issue is that some ticket gates will open when presented with an advance timed an hour or 2 later, with that customer thinking it must be OK as the barriers would have rejected it otherwise.

As for the guard, depending on what software they use, there is an option to "Accept with Warning"

 

[800Travel]

Well 1) TPE guards shouldn’t be scanning tickets as we’re in dispute atm but 2) this would fall under discretion.

Certainly at TPE we guards get left alone and not questioned with our revenue choices, at least for now.

Ah! Is that why there seem to be many more revenue protection staff on board TPE trains recently? Could just be a coincidence of course

 

[dodecahedron67]

Ah! Is that why there seem to be many more revenue protection staff on board TPE trains recently? Could just be a coincidence of course

Think that our revenue lot are just getting better at listening to our feedback on which services we need them on!

Again though, if we tell revenue that we’ve let someone off, they won’t go through and charge them. There’s generally a good relationship between conductors and revenue protection