FCC - Responsible RPIs

[bakerstreet]

To balance out some other quite disturbing stories about how RPIs on FCC can behave, a story from today which gave me hope.

There was a ticket check on the train I was travelling on and the gentleman sat in front of me did not have a valid ticket.

He was a bit tipsy, appeared quite unkempt - in fact exactly the type of look sadly even the best of us may pre-judge in other areas of life.

He mumbled to the RPI something about missing his stop.

His ticket was from Leagrave to St Albans (a southbound journey), but we were on a train from London going northbound, in travelcard zone 2.

The RPI took his ticket, checked what time the ticket had been printed in Leagrave (about an hour before the ticket check) and agreed that his story checked out. The RPI checking that the passenger had caught a fast train, fallen asleep (it was only 3pm!!!) and was now on his way back (some 40 or so extra miles travelled)

Even though the passenger had committed a strict liability offence, the RPI acted in my opinion with logic and common sense.

Hopefully these are the majority, but from the stories we read on here not necessarily always that common on FCC.

Thought it was worth balancing things up. Hopefully if I am in a similar position one day I will meet these RPIs and not some of the others!

 

[jon0844]

Most FCC RPIs seem fair and polite - I'd definitely say it's the majority. Sadly you never know which one you're going to meet!

 

[W230]

Even though the passenger had committed a strict liability offence, the RPI acted in my opinion with logic and common sense.

From what i've heard from someone who used to work for FCC as an RPI, this is usually the case. I would imagine their experience guides them towards who is trying it on and who isn't.

Cue a post about a jobsworth RPI...

 

[RPI]

Things like this happen all the time, day in, day out, but you don't hear about the 100 good turns that an RPI does for his/her customers in a week, you just hear about the 1 bad turn every year. What you need to remember, particularly with FCC, is that they also double up as customer service personnel as FCC is a completely DOO railway, on many, many occasions i see RPI's on FCC helping customers with luggage, timetables, connections, lost property etc etc as they are the only staff that the customers see on their trains.

 

[RJ]

People do post positive things, but few are interested in reading it!

 

[samxool]

FCC have RPI'S?????
I live and commute on the sutton loop (the Mitcham Junction side).
I have used this line for 2 years and can safely say in all my time using it, I have only ever come across 1 RPI, and even then, that was on the train on the Wimbledon side.

It is so very easy to not buy a ticket on the sutton loop! They really need to crack down on it.

 

[RJ]

FCC have RPI'S?????
I live and commute on the sutton loop (the Mitcham Junction side).
I have used this line for 2 years and can safely say in all my time using it, I have only ever come across 1 RPI, and even then, that was on the train on the Wimbledon side.

It is so very easy to not buy a ticket on the sutton loop! They really need to crack down on it.

I did see a block at Haydons Road one morning the other week. I rarely use the line but I have seen them around.

 

[cjohnson]

FCC have RPI'S?????
I live and commute on the sutton loop (the Mitcham Junction side).
I have used this line for 2 years and can safely say in all my time using it, I have only ever come across 1 RPI, and even then, that was on the train on the Wimbledon side.

It is so very easy to not buy a ticket on the sutton loop! They really need to crack down on it.

Only time I've seen a FCC RPI round there was actually on a Southern Wimbledon service.

 

[michael769]

You don't always see the RPIs unless you are a fare dodger!

 

[jon0844]

You don't always see the RPIs unless you are a fare dodger!

I'm not a fare dodger but have seen plenty of RPIs, whether in uniform or plain clothed. It's rather difficult for them to conduct ticket checks without everyone noticing!

 

[RPI]

I must say whenever i travel on GN services I probably see RPI's around 8 times out of 10 for part of the journey at least.