We were caught up in the post-Slough tragic incident yesterday, arriving at Paddington just as the announcements about cancellations and delays were starting.
I just wanted to say that the entire rail force were absolutely brilliant in the ensuing turmoil. They acted as one to put passengers' needs first, allowing travel on alternative services without questioning ticket validity once. Instead of coming home via Newport as planned, we were allowed to board a delayed direct Hereford service, which then terminated at Worcester Foregate Street where we transferred to a LM train to complete our journey, our tickets by now bearing no relationship to the train we were on but being accepted without question.
Well done to everyone concerned. No doubt there was a lot of upset among station and train staff in view of the horrific circumstances, but they maintained a calm and professional service at all times. It reinforced my pride in the wonderful rail system we operate in this country. Thank you.