anonymous12
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Welcome to the forum.
Your best way forward is to write back sincerely apologising for not having the correct ticket, and promising to always pay the correct fare in future. Then ask very nicely if they would be willing to offer an out of court settlement instead of prosecuting you.
I suggest you avoid using AI to draft your response - the letters we see here are typically cringy, and show lack of sincerity compared with a personally drafted letter.
You don't need to mention previous occurrences, as they don't specifically mention them, but ensure you tell the truth, so in particular don't say it was the first time when clearly it wasn't. Don't make excuses either - they've heard them all before many times.
Yup, agreed, it avoids all the usual traps such as calling it a mistake and shows understanding of what's actually been done.I think that’s a very good response. Maybe wait a day to see whether anyone else has any comments though.
The time to use a solicitor is if you don’t get a positive response from your reply. (Actually, we’ve seen that lately it can take two iterations to get Southeastern to agree, but let’s cross that bridge if we come to it.)
We cross-posted but that's a good idea that I've seen on other threads. It could replace one of the apology passages.I think it's a good letter too. But there is one area which may need a little more thought: is there something you can say to give some evidence that you won't come to their attention again? Such as getting a season ticket, weekly travelcard, railcard (to make the trips more affordable) or similar.