Failure to activate mTicket before travelling - advice

[Kaer]

Hi all!

Apologies as I’m sure this is asked a million times, but I’m winding myself up over it and am hoping it’s not as bad as I’m convincing myself it is.

Earlier today, I bought and completed a journey to a temporary work location. It’s the third time I’ve done this route, and it uses mTickets which I’ve used very rarely in the past (most of my work journeys are e-ticket-types!).

I usually activate my tickets at the point of having to go through the ticket barriers, but when returning home today the barriers were open (I assume because they were unmanned?). As such, my usual reminder to activate wasn’t there. I fully acknowledge that it’s my duty to activate and forgetting is no excuse!

On the train, I noticed I hadn’t activated when the conductor came around about a minute into the journey. I apologised and activated it there and then, and he said he would have to mark it on his device as ‘not activated before travel’. I think he scanned the QR code but not 100% sure.

He reminded me to activate before travel in future and carried on through the train.

My questions are thus: what is likely to be the next course of action? If I do receive anything through the post, is it worth appealing on the basis of an innocent mistake caused by the lack of barriers acting as a reminder?

I’m annoyed at myself more than anything, especially as it’s a ticket paid for by work so there wasn’t even a financial motive. :/

Thanks in advance!

 

[z444z]

Others may know whether marking it as not activated before travel will trigger anything.

What train company was this on?

 

[transportphoto]

In Scotland? If so, I wouldn’t worry. There’ll be no threat of private prosecution. I doubt anything at all will come of this.

(Ahh - I’ve just noticed your location on your profile is not Scotland. That being said, my gut instinct is that nothing will come of this regardless.)

 

[Kaer]

It was Transport for Wales, ticket was purchased via Trainline and was split into two Anytime Returns.

 

[z444z]

my gut instinct is that nothing will come of this

I agree with this. It’s possible that if the same account was flagged repeatedly it might trigger an investigation but with this being a one off and based on what the conductor said I think it’s unlikely.

@Kaer if TfW do contact you, come back and we’ll be able to help. Hopefully they won’t, so if you’re up for doing so, an update in a few months and another in around 7 months as to whether or not you’ve been contacted would be helpful for us to assist people in future, as otherwise we can only assume nothing came of it but don’t have a definitive answer!

 

[Kaer]

Will do! Thank you very much

Is it safe to assume that if they do send anything, they’d obtain my details from Trainline and would be more likely to reach out by post?

 

[z444z]

Is it safe to assume that if they do send anything, they’d obtain my details from Trainline

Yes.

and would be more likely to reach out by post?

Not necessarily. We saw TfW make initial contact via email in a recent thread: https://www.railforums.co.uk/thread...ud-enquiry-misusing-multiflex-tickets.293712/

 

[pedr]

Are there journeys in Wales that can't be issued on e-ticket, only m-ticket and credit-card sized ticket? Why?

 

[Wallsendmag]

I think TfW have carnet on mTickets but may be wrong

 

[tatitiliti]

Hi all!

Apologies as I’m sure this is asked a million times, but I’m winding myself up over it and am hoping it’s not as bad as I’m convincing myself it is.

Earlier today, I bought and completed a journey to a temporary work location. It’s the third time I’ve done this route, and it uses mTickets which I’ve used very rarely in the past (most of my work journeys are e-ticket-types!).

I usually activate my tickets at the point of having to go through the ticket barriers, but when returning home today the barriers were open (I assume because they were unmanned?). As such, my usual reminder to activate wasn’t there. I fully acknowledge that it’s my duty to activate and forgetting is no excuse!

On the train, I noticed I hadn’t activated when the conductor came around about a minute into the journey. I apologised and activated it there and then, and he said he would have to mark it on his device as ‘not activated before travel’. I think he scanned the QR code but not 100% sure.

He reminded me to activate before travel in future and carried on through the train.

My questions are thus: what is likely to be the next course of action? If I do receive anything through the post, is it worth appealing on the basis of an innocent mistake caused by the lack of barriers acting as a reminder?

I’m annoyed at myself more than anything, especially as it’s a ticket paid for by work so there wasn’t even a financial motive. :/

Thanks in advance!

I think the odds of this coming to anything on the back of a one-off are slim to none…