oli456
Member
On the 13th January I was stropped by a ticket inspector at Manchester Piccadilly and when I produced my ticket and railcard I was told it had expired at the end of September. I have received a letter asking for my explanation of the incident and was just looking for some advice on my reply. this is my first draught, any help or advice would be much appreciated.
Dear Northern Rail Debt Recovery and Prosecutions unit,
Thankyou for your letter on the 20th February 2025 regarding the incident XXXXX, and for giving me the opportunity to respond.
On the 13th January 2025 I travelled from Levenshulme to Manchester Piccadilly on a ticket purchased via Trainline, including a 16-25 Railcard discount. When asked to present my ticket and Railcard, I was regrettably unaware that my Railcard had expired.
I sincerely apologise for this serious oversight and take full responsibility for my mistake. It was never my intention to travel without a valid Railcard or to avoid paying the correct fare. I fully understand that it is my responsibility to ensure my Railcard is valid when travelling on a discounted ticket, and I am mortified by my mistake. I deeply regret any inconvenience, loss of revenue, and administrative burden my actions may have caused Northern Rail in dealing with my actions.
Please be assured this was a genuine mistake on my part as I missed the expiry date of the Railcard, and I would never intentionally avoid paying the correct fare for my travel.
Immediately after this incident I renewed my railcard (Railcard number: XXXXX) as I never intended to travel without one. Additionally, I have set a calendar reminder to ensure I renew it promptly upon expiry to ensure this never happens again. I take this matter very seriously and have learned from my mistake.
I understand that Northern Rail is within its rights to proceed with legal action, but I would be extremely grateful for the opportunity to resolve this matter directly. I am more than willing to pay the fare in full in addition to any administrative costs that Northern Rail has had to bear as a result of my error.
Once again, I sincerely apologize for my actions and am grateful for you taking the time to consider my response to the situation.
Yours sincerely,
Dear Northern Rail Debt Recovery and Prosecutions unit,
Thankyou for your letter on the 20th February 2025 regarding the incident XXXXX, and for giving me the opportunity to respond.
On the 13th January 2025 I travelled from Levenshulme to Manchester Piccadilly on a ticket purchased via Trainline, including a 16-25 Railcard discount. When asked to present my ticket and Railcard, I was regrettably unaware that my Railcard had expired.
I sincerely apologise for this serious oversight and take full responsibility for my mistake. It was never my intention to travel without a valid Railcard or to avoid paying the correct fare. I fully understand that it is my responsibility to ensure my Railcard is valid when travelling on a discounted ticket, and I am mortified by my mistake. I deeply regret any inconvenience, loss of revenue, and administrative burden my actions may have caused Northern Rail in dealing with my actions.
Please be assured this was a genuine mistake on my part as I missed the expiry date of the Railcard, and I would never intentionally avoid paying the correct fare for my travel.
Immediately after this incident I renewed my railcard (Railcard number: XXXXX) as I never intended to travel without one. Additionally, I have set a calendar reminder to ensure I renew it promptly upon expiry to ensure this never happens again. I take this matter very seriously and have learned from my mistake.
I understand that Northern Rail is within its rights to proceed with legal action, but I would be extremely grateful for the opportunity to resolve this matter directly. I am more than willing to pay the fare in full in addition to any administrative costs that Northern Rail has had to bear as a result of my error.
Once again, I sincerely apologize for my actions and am grateful for you taking the time to consider my response to the situation.
Yours sincerely,
