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Exeter Central Gateline

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ollyexe2808

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A while ago, I am sure there was talk of the Gateline/Forecourt at Exeter Central station being expanded. Since then, the cafe next door to Exeter Central has closed, giving this expansion as the reason for their closure (back in January). Does anyone know what is happening on this?
 
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RPI

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Work starting March 2025...... Obviously that didn't happen, latest update is work to start in September this year, the existing gateline will remain right to the end, then be removed. I believe the gateline at New North Road is also being replaced, apparently the new gates won't be cubic either.....
 

ollyexe2808

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Work starting March 2025...... Obviously that didn't happen, latest update is work to start in September this year, the existing gateline will remain right to the end, then be removed. I believe the gateline at New North Road is also being replaced, apparently the new gates won't be cubic either.....

Great, thank you for the update! Yes, I had heard about a March start for works which is why I was quite confused when it all went quiet. A Google search didn't bring up anything new but I thought this forum would come up trumps
 

fgwrich

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A while ago, I am sure there was talk of the Gateline/Forecourt at Exeter Central station being expanded. Since then, the cafe next door to Exeter Central has closed, giving this expansion as the reason for their closure (back in January). Does anyone know what is happening on this?

Out of interest, which cafe has closed at Central?
 

ollyexe2808

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Out of interest, which cafe has closed at Central?
The Daily Bowl, it was to the right of the Exeter Central Entrance as you're looking at the building. They released a statement at the end of last year saying they were vacating because of the imminent start of works in that part of the building. Since then, some GWR decals have been put in the window but nothing else has been done to the space.
 

fgwrich

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The Daily Bowl, it was to the right of the Exeter Central Entrance as you're looking at the building. They released a statement at the end of last year saying they were vacating because of the imminent start of works in that part of the building. Since then, some GWR decals have been put in the window but nothing else has been done to the space.
Ah, thank you. I’m glad it wasn’t at the other end - The Exploding Bakery - as I’m a big fan of theirs and visit whenever I’m down from Hampshire heading to Sandy Park!
 

Milky Bar Kid

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The new space will deliver 8x gates and a new open plan Ticket Office area. Works scheduled to start imminently and finish early 2026.
 

Kite159

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Work starting March 2025...... Obviously that didn't happen, latest update is work to start in September this year, the existing gateline will remain right to the end, then be removed. I believe the gateline at New North Road is also being replaced, apparently the new gates won't be cubic either.....
Probably as those gates are broken due to the countless pay when challenged of Honiton -> Pinhoe forcing their way through when they are remotely monitored knowing it's unlikely they will get checked when on the train due to the SDO stops
 

RPI

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Probably as those gates are broken due to the countless pay when challenged of Honiton -> Pinhoe forcing their way through when they are remotely monitored knowing it's unlikely they will get checked when on the train due to the SDO stops
The issues with the New North Road gates are actually to do with power supply. Though as an aide, SWR Revenue Protection have been hitting the West of England line quite hard over the past 6 months!
 

Xavi

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Eight gates at Exeter Central makes sense and is long overdue for the busiest station west of Bristol.
 

Xavi

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Will this mean that the BO windows will be the wrong side of the gates?
Purely from a space planning perspective. I would expect there to be a relocated BO in the ‘new’ space where the cafe was previously. This space would also be used as temporary access while the new gateline is built inside the existing entrance.
 

RPI

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Will this mean that the BO windows will be the wrong side of the gates?
The new booking office will be open plan and located where the current wall between the concourse and the empty shop is now.
 

Ashley Hill

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The new booking office will be open plan and located where the current wall between the concourse and the empty shop is now.
About its 4th location in 30yrs. I remember when the current one was being built, some of the possibly original booking office windows were found behind a partition.
 

RPI

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About its 4th location in 30yrs. I remember when the current one was being built, some of the possibly original booking office windows were found behind a partition.
I remember the one that was by where the gateline is now, I think the frontage is the phone shop now! Passenger numbers have also skyrocketed in that time
 

ValleyLines142

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Very promising news. Having used Exeter Central for a week last month on a course, I can confirm it was carnage at rush hour, particularly if trains arrive on both platforms from both directions at the same time.
 

dk1

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I remember the one that was by where the gateline is now, I think the frontage is the phone shop now! Passenger numbers have also skyrocketed in that time
Haven’t they just? What a superbly successful operation the Devon Metro along with the hourly Waterloo services are these days with more investment to come.
 

RPI

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Haven’t they just? What a superbly successful operation the Devon Metro along with the hourly Waterloo services are these days with more investment to come.
I think some of that increase can be accredited to the installation of the gates originally :D
 

davetheguard

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It's certainly a station that keeps us very busy!

It would probably be even busier if certain people hadn't already got off at St. James' Park or Exeter St.Thomas! (As I'm sure you're only too aware).
 

RPI

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It would probably be even busier if certain people hadn't already got off at St. James' Park or Exeter St.Thomas! (As I'm sure you're only too aware).
Surprisingly, St Thomas isn't anywhere near as much of an issue compared to St James'.
 

geoffk

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The new space will deliver 8x gates and a new open plan Ticket Office area. Works scheduled to start imminently and finish early 2026.
Do ticket offices still take cash? I can't see how that would work with an open-plan arrangement, security-wise. I'm in Exeter and our rail user group will no doubt be keeping an eye on things.
 

dk1

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Do ticket offices still take cash? I can't see how that would work with an open-plan arrangement, security-wise. I'm in Exeter and our rail user group will no doubt be keeping an eye on things.
Ticket offices and conductors take cash. It’s only some catering aspects that don’t for some reason.
 

RPI

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Do ticket offices still take cash? I can't see how that would work with an open-plan arrangement, security-wise. I'm in Exeter and our rail user group will no doubt be keeping an eye on things.
Yes along with all the TVM's at Exeter Central, there are a few open plan GWR ticket offices on the network, it's nothing new
 

Bungle965

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Do ticket offices still take cash? I can't see how that would work with an open-plan arrangement, security-wise. I'm in Exeter and our rail user group will no doubt be keeping an eye on things.
Have a look at Birmingham International or Glasgow Central (Avanti) booking offices if you want examples of how open plan works
 

RPI

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Have a look at Birmingham International or Glasgow Central (Avanti) booking offices if you want examples of how open plan works
Or Reading Green Park, Twyford, Paddington!
 

Grecian 1998

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Central has now overtaken St Davids as the busiest station in Devon and Cornwall - no mean feat considering it doesn't have any 'Intercity' services and its custom is heavily centred on local over long distance services. If additional double track is installed to the east allowing the hourly Barnstaple - Axminster in addition to the Exeter - Waterloo service, it could get even busier.

I did think when using the station the other day that the gateline didn't seem fit for purpose, so it's good that it's being significantly expanded.

Surprisingly, St Thomas isn't anywhere near as much of an issue compared to St James'.

I suspect the fact that St Thomas is at the bottom of the hill and on the other side of the river from the city centre has something to do with it - the city centre feels further away than it really is. St James Park is pretty well at the east end of the city centre in comparison.
 

Milky Bar Kid

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Central has now overtaken St Davids as the busiest station in Devon and Cornwall - no mean feat considering it doesn't have any 'Intercity' services and its custom is heavily centred on local over long distance services. If additional double track is installed to the east allowing the hourly Barnstaple - Axminster in addition to the Exeter - Waterloo service, it could get even busier.

I did think when using the station the other day that the gateline didn't seem fit for purpose, so it's good that it's being significantly expanded.



I suspect the fact that St Thomas is at the bottom of the hill and on the other side of the river from the city centre has something to do with it - the city centre feels further away than it really is. St James Park is pretty well at the east end of the city centre in comparison.
Will only get busier with the wider Devon Metro aspirations, would be great if eventually some direct services to CDF could be timetabled.

Its taken a good number of years to prove the case for an expanded Gateline at Central, too much emphasis on 'mainline' stations. This scheme will provide greater visibility of Ticket Office and Gateline staff in one area which will be a win for customers and also the speedier entry and exit from the station.
 
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