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Excess Query - Haymarket - Bridgeton

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s2345

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29 Apr 2012
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I make this journey most weeks, I have the choice of getting on the main Edinburgh-Glasgow train that terminates at Queen Street, walking to Central Low Level then getting on the next service that stops at Bridgeton. Or I can get on a service that stops at Bellshill and change onto a Dalmuir service that stops at Bridgeton.

There is two ticket routing options available - Any Permitted or Not via Glasgow. I've just been buying the Any Permitted ticket regardless of the train I get to give me flexibility - the later at night it gets the more restrictive a Not Via Glasgow ticket becomes! My question is if I was to buy the more restrictive ticket them found that I'd rather go via Glasgow than wait, is it possible to excess a Route 'Not Via Glasgow' to 'Any Permitted'? The ticket would be an Off Peak Day Return, discounted with a 16-25 Railcard.

A friend was refused an excess at the Central Low Level gateline (it was 23:30 at night - Bridgeton ticket office had closed) and had to buy a new Anytime Single to Edinburgh. Was this correct? I was doubtful?
 
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yorkie

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... is it possible to excess a Route 'Not Via Glasgow' to 'Any Permitted'? ...
Yes, this can either be done at a ticket office or on board the train. It's charged at HALF the difference in fares. (See here for more details)
A friend was refused an excess at the Central Low Level gateline (it was 23:30 at night - Bridgeton ticket office had closed) and had to buy a new Anytime Single to Edinburgh. Was this correct? I was doubtful?
That is incorrect. I am more than happy to proof read a letter to First ScotRail Customer Services!
 
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