Excess fare appears to not have corresponding ticket number on it, only CTR

[growse]

Hi all,

I hope this is the right place to ask, but I have a question about excess fares and what tickets they're valid with.

I bought (via the VTEC website) as part of a single transaction 2 BIY/KGX advance returns, a BIY/KGX advance single and another non-advance single fare. I picked all of these tickets up on a single collection.

At some point, I made a change to one of the BIY/KGX legs to move the date to September 5th. They sent me the new ticket + reservation in the post as an excess.

What's confusing is that the excess ticket has printed on it "Valid only with CTR xxxxxxxx". This appears to be a collection code, rather than a code that corresponds with the ticket that I have changed.

So my question is this: What, technically, am I required to carry with the excess to make it valid? Is it just the leg that I moved? The collection receipt (I definitely don't have this)? All tickets from that collection (I don't have all of them - some have been discarded / used etc.)? None of the above?

 

[91109]

Hi all,

I hope this is the right place to ask, but I have a question about excess fares and what tickets they're valid with.

I bought (via the VTEC website) as part of a single transaction 2 BIY/KGX advance returns, a BIY/KGX advance single and another non-advance single fare. I picked all of these tickets up on a single collection.

At some point, I made a change to one of the BIY/KGX legs to move the date to September 5th. They sent me the new ticket + reservation in the post as an excess.

What's confusing is that the excess ticket has printed on it "Valid only with CTR xxxxxxxx". This appears to be a collection code, rather than a code that corresponds with the ticket that I have changed.

So my question is this: What, technically, am I required to carry with the excess to make it valid? Is it just the leg that I moved? The collection receipt (I definitely don't have this)? All tickets from that collection (I don't have all of them - some have been discarded / used etc.)? None of the above?

You need the original ticket plus the excess ticket to make it valid. The CTR is always printed on the ticket, regardless of whether or not it's a TOD.

 

[growse]

Thanks - I've still got the ticket that I printed for the leg that I ended up changing.

What's confusing is that there doesn't appear to be anything that ties the excess to that *specific* ticket....

 

[RJ]

When I was first trained on tickets, I was told to always leave that field blank when excessing or just put "0". But then I was also taught that restriction code text had no bearing on off peak restriction times and should be ignored. Of course, challenging what more experienced people say, particularly those from the BR era is a strict no-no on the railways!

Having said that, as a customer I really wouldn't worry about this sort of thing - in reality a ticket inspector is unlikely to do anything if something like that is amiss.

 

[Wallsendmag]

VTEC WebTIS used to use the booking reference rather than the ticket number to tie the original booking and X/S together for the obvious reason that WebTIS didn't always know the ticket numbers.