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Excess Advance ticket at station

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premier01

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Update....needed to change a VTWC Advance ticket the other day, which VTWC will no longer do if not bought from VTWC directly.

Asked at London Kings Cross and was done within 1 minute by friendly ticket sales advisor.

Makes no sense at all as to this change VTWC have implemented.
 

ForTheLoveOf

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Update....needed to change a VTWC Advance ticket the other day, which VTWC will no longer do if not bought from VTWC directly.

Asked at London Kings Cross and was done within 1 minute by friendly ticket sales advisor.

Makes no sense at all as to this change VTWC have implemented.
More anti-customer changes. It's almost as if they want to encourage passengers to avoid the train. You couldn't make it up if you tried!
 

Hadders

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Is this official policy or a member of staff making up their own rules?
 

CyrusWuff

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Is this official policy or a member of staff making up their own rules?
Being generous, it could be related to the introduction of their new Ticket Issuing System. Said new TIS also can't retail Sleeper products.

Extra bonus points if it can't do SailRail either...
 

Hadders

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Being generous, it could be related to the introduction of their new Ticket Issuing System. Said new TIS also can't retail Sleeper products.

Extra bonus points if it can't do SailRail either...

Be a little concerning if a SailRail ticket can’t be sold at Euston.
 

premier01

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Being generous, it could be related to the introduction of their new Ticket Issuing System. Said new TIS also can't retail Sleeper products.

Extra bonus points if it can't do SailRail either...


It is because of the new systems...discussed further up this thread. Still not acceptable imho in a world of nationally consistent tickets and sales offering.
 
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