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Excess a return to an outboundary travelcard

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rratgerg

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21 Feb 2008
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Hello

I bought a super off peak return from Guildford to Shepherds Bush.

During the journey plans changed.

At Shepherds Bush I asked if I could excess the fare to obtain a Guildford - Z1-6 travelcard and I was told I could not.

Was this correct?
 
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OwlMan

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Yes, you can not excess to or from a Travelcard. (You can excess the non-Travelcard portion of an out-boundary ticket)
 
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Hadders

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I believe the ticket office is correct in this instance.
 
furlong

furlong

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rratgerg said:
Hello

I bought a super off peak return from Guildford to Shepherds Bush.

During the journey plans changed.

At Shepherds Bush I asked if I could excess the fare to obtain a Guildford - Z1-6 travelcard and I was told I could not.

Was this correct?
Click to expand...

Yes, because you could have bought the travelcard from Guildford instead of the ticket you did buy, so you have no entitlement to be able to change your ticket like that.
 
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