• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Evening Peak with off-peak return (FP)

Status
Not open for further replies.

phoenix1589

Member
Joined
27 Aug 2022
Messages
87
Location
London
I've got an off peak return from Paddington to Oxford - it has restrictions code FP, which according to https://www.nationalrail.co.uk/ticket-types/validity/fp/ has no evening restrictions on the outward journey.

GWR are trying to tell me that the ticket is not valid because "There are evening restrictions from London Paddington. This ticket won't be valid after 1552 until 1923".

I'm at a loss as to how they can have such a major contradiction. I've confirmed a journey planner won't give me an itinerary after 15:52, but the ticket I hold gives the impression it is valid based on the above URL.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Mcr Warrior

Veteran Member
Joined
8 Jan 2009
Messages
17,340
@phoenix1589. Is London Paddington to Oxford the outward leg, and Oxford back to London the return?

Or are you travelling the other way around?
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,842
Location
UK
The person you've spoken to at GWR is incorrect - they evidently don't understand how time restrictions work in railway ticketing. The applicable restrictions depend on the ticket you hold and the details of its restriction code; trains aren't blanket "peak" or "off-peak" for all tickets.

You are proposing to buy a London Terminals to Oxford Off-Peak Return, which has restriction code FP. As you rightly say, the text for the outward journey on this restriction code doesn't mention any evening peak restrictions. Therefore, you're free to take any service after 09:30 (plus the 09:23, which is specifically permitted if travelling to Oxford under code FP).

The reason why you're not being offered the Off-Peak Return by journey planners is that GWR have contradicted the written restrictions in the industry data that journey planners use. Here they have included evening peak restrictions from Paddington, on the outward journey for FP, despite these not being mentioned in the text. Such contradictions are common, especially with GWR, who continue to base evening restrictions on individual departures from Paddington - leading to people being overcharged. But you are entitled to rely on the contents of the human-readable text of the restriction code. Helpfully, this is linked to on the ticket, so it is easy to demonstrate what restrictions actually apply.

I would prepare for potential difficulties at the Paddington barriers and/or on the train though. Many of the staff may wrongly believe there to be blanket "peak" restrictions in the evening - or even if they do understand that restrictions depend on the ticket held, they may think an Off-Peak ticket to Oxford has evening restrictions. We have received numerous complaints about the Paddington gateline staff over the years in this regard, since there is such variability in the restrictions that apply.

If you are overcharged or denied boarding, you should contact GWR afterwards to complain and seek redress (whether that's a refund of anything wrongly charged, or Delay Repay if you are denied the opportunity to take a train you should have been able to take).
 
Status
Not open for further replies.

Top