Eurostar with UK CIV ticket delay compensation

[kkgbd2223]

Hello,

I recently travelled on Eurostar which was delayed in arrival at the destination by nearly 2 hours on journey UK to Europe. I purchased from my local station a ticket to "London International CIV" to connect to the Eurostar departure. I would like to claim delay compensation for my journey, my question is as part of the delay compensation, is the UK ticket also subject to delay compensation? There was no delay on the UK portion of the journey, so I don't believe I can submit a claim to the train operator for the UK ticket, but I thought that buying the special "London International CIV" ticket effectively made the entire journey a "through" ticketed journey?

Many thanks.

 

[Mike395]

A CIV ticket can protect the connection (though in practice Eurostar nowadays tend to apply the same common sense to other tickets too) but it doesn't link the journeys for delay compensation purposes as they're separate tickets alongside independent contracts of carriage.

 

[Watershed]

Unfortunately CIV tickets don't result in there being a through journey or single contract legally speaking.

The CIV state that multiple tickets can constitute a through journey/contract - but this can be barred by the conditions of carriage of the operators. Eurostar have decided to do so in their conditions of carriage and only allow connecting journeys bought through them (e.g. Eurostar then TGV) to count as a through journey.

You have protection against missed connections whether you buy a CIV tickets or not, as it's policy for both Eurostar and 'National Rail' operators to allow travel on a later service regardless of ticket type.

But that policy only allows travel on another service; it doesn't give you the right to delay compensation based on all of your tickets, or food/drinks during the delay or overnight accommodation (if applicable). Those are things that you would need to rely on any travel insurance for.

It can still be worthwhile to buy London International CIV tickets because they're sometimes cheaper or less restricted than tickets to London Terminals; however, that's about it in terms of benefits.