Eurostar / SNCF hop on the next train - 2 pax from different origin points

[33Hz]

A question regarding CIV / Railteam "hop on the next train" promise on delays...

Passenger 1 is heading to Paris from London by Eurostar.

Passenger 2 is heading to Paris from Holland by Thalys.

Passengers 1 & 2 are then heading south from Paris by TGV on a joint booking with the same PNR code.


What happens if Passenger 1 is held up by migrants in the channel tunnel for 3 hours? Or Passenger 2 is held up by another Thalys being raided by anti-terror police due to someone with a bad case of the trots?

Does the other unaffected passenger have to take the original booking or are both entitled to be re-booked on a later service?

If it is the last train of the day to the end destination, are one or both entitled to travel as far as possible to an intermediate location and get a hotel before continuing the journey? What if that subsequent option is via another country and involves another operator?


Any insight much appreciated...

 

[STEVIEBOY1]

Not too sure about that. It often depends on the staff that you see when trying to sort out the problem.

I had 2 incidents at Brussels in recent months; One was that the ICE to Koln was cancelled, we had to get a local train the Liege then a coach to Aachen or Koln, but the Thalys did run, but we were not allowed to go on that. The other was also going to Koln, this time on the Thalys which was over an hour later and we were not allowed to go on the ICE.