EMT delay repay form?

[Starmill]

So, I was on the 17:40 to Lime St. from Sheffield this afternoon, going to Mauldeth Road.

The EMT service was about 20 mins late on arrival at Manchester P, I recorded at 18:58, rather than the timetabled arrival time of 18:36. The problem is, the only time listed in the East Midlands Trains timetable is the departure time, 18:37 - but National Rail Enquiries does list the booked arrival time of 18:36 if you ask it for a journey ending in Manchester. Minimum connection time is 10 minutes at Piccadilly, and the Airport train I was hoping to catch was obviously missed at 18:46. Will they claim it was an "illegal" connection of only 9 minutes? I got on the 19:14, which itself was 4 mins late at Mauldeth Road (arrived about 19:25, booked 19:21).

I was therefore delayed by 34 mins, but how can I get this across effectively to EMT for the purposes of Delay Repay? Or can this not be done?

Frustratingly, the Delay Repay claim form offers no box for an explanation, and states that only my journey on EMT must be included in the box with the timings for the delayed train. If I just fill the form in based on the Sheffield - Manchester journey, they are sure to reject it because it was only a 22 minute delay. To make matters worse, I have an advance ticket to Manchester STNS, and a return to from Mauldeth Road to Manchester CTLZ!

 

[bb21]

The Liverpool train was booked to arrive at 1836 and the departure of the Alderley Edge train was 1846, so you are just in.

Print the form out, fill it in by hand and list your journey as Sheffield to Mauldeth Road and the departure time of both legs. Send it in with both tickets. You should get your Delay Repay promptly.

 

[gnolife]

[This post is now not necessary, as the point that it was in response to has been corrected]

 

[bb21]

The 1854 doesn't call at Mauldeth Road, so is irrelevant in this case

Yeah I misread his destination. Amended.

 

[Oscar]

bb21 - if he only had a ticket valid to Mauldeth Road, why give Manchester Airport as the destination? The 1846 to Manchester Airport stops at Mauldeth Road.

 

[bb21]

Clearly when I edited that post after realising that he didn't want Manchester Airport, I missed out on that one. Oops

 

[Starmill]

Ahhh, thanks for that I'm just used to calling it the "Airport train" so it was probably my fault!

Would you recommend selecting the "return" option for two advance singles and an off-peak return? And which price to quote? The advance single's?

Thanks!

 

[bb21]

I would say explain that it is one of each and list the price of both of them, which is why it is much easier if you fill it in by hand.

Attach your Advance single between Sheffield and Manchester and the relevant coupon of the return between Manchester and Mauldeth Road. (I assume that is the combination you used?)