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EMR off-peak from STP to Luton missing?

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kingston_toon

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Hi all, we're making another semi-regular trip from St Pancras to Luton

Each booking site I regularly use claims the off-peak single and return is only valid on Thameslink - every EMR shows only the anytime single and return.

I assume this is an error in the underlying data and we can still definitely use EMR as we did a fortnight ago? Cheers!
 
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Watershed

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I suspect it is down to EMR's use of the 'compulsory reservations' flag on their London services this weekend. By falsely marking their services this way in the timetable data (reservations are not compulsory in practice), they prevent journey planners from selling tickets in conjunction with those services unless a reservation can be obtained.

The availability of such reservations can be controlled in the industry reservations system (RARS) based on a number of factors, including the ticket type. Therefore, EMR can set RARS availability up for their services such that a reservation is "available" if the ticket type is an Anytime ticket, but "not available" if it's an Off-Peak ticket, for example.

It's unlikely that they have deliberately set it up to only offer Anytime tickets, but rather they have probably forgotten to add the Thameslink weekend Super Off-Peak ticket types (CBA, CBB) to the list of ticket types for which they offer "availability".

This is hardly a new situation - those ticket types have existed for years - so this is rank incompetence from EMR. It will result in a lot of people being overcharged or unnecessarily delaying themselves thinking they have to stick to Thameslink services. Of course, if EMR didn't abuse the 'compulsory reservations' flag this way, the situation wouldn't arise at all; the problem is entirely self-imposed.

Suffice it to say, you can buy a (Super) Off-Peak ticket by selecting whichever train you like, and then travel on any service - EMR or Thameslink.
 

JonathanH

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It's unlikely that they have deliberately set it up to only offer Anytime tickets, but rather they have probably forgotten to add the Thameslink weekend Super Off-Peak ticket types (CBA, CBB) to the list of ticket types for which they offer "availability".
Or the DDR ticket type that has replaced the CDR ticket type, under Project Oval, which also saw the removal of the CBA / CBB ticket type for London to Luton.
 

Watershed

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Or the DDR ticket type that has replaced the CDR ticket type, under Project Oval, which also saw the removal of the CBA / CBB ticket type for London to Luton.
Indeed - but given that EMR will have been part of Project Oval discussions, which included the creatioon of these new ticket type codes, I don't think it's much of a defence for them.
 

Adam Williams

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I don't entirely blame the TOCs for this, it's just a poorly designed reservation system.

Operators shouldn't get the ability to discriminate by ticket type when the ticket type is a flexible (i.e. not quota controlled) one. It just shouldn't be supported functionality. Every passenger should have the same right to inventory within that fare class (with the only exceptions being wheelchair spaces and some priority seats if they're being held back for passengers with a disability) no matter what ticket they hold, with PMS being the source of truth when it comes to what ticket types exist.

The reservation system not working like this means it's not fit for purpose. Which we knew already, but it's yet another reason.

@Watershed is quite right to point out though that it's only due to abuse of the mandatory reservations flag (again) by the operator that we have this problem.
 
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Haywain

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Most EMR trains from St Pancras to Luton are operated by class 360s anyway and these are not reservable, so it hardly matters.
 

kingston_toon

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Thanks for the replies everyone. I like to think I'm pretty up to speed with ticketing anomalies but compulsory reservations didn't actually cross my mind on this occasion (though fairly obvious now I think about it with the WCML closure). Huge queueing system in place at STP but not too busy and the 1514 Corby has plenty of room as it would usually.
 

Watershed

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Most EMR trains from St Pancras to Luton are operated by class 360s anyway and these are not reservable, so it hardly matters.
They have marked even those services as "compulsory reservations" in the data this weekend.
 

JonathanH

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Most EMR trains from St Pancras to Luton are operated by class 360s anyway and these are not reservable, so it hardly matters.
EMR's class 360 services operate with counted place reservations at all times.

What is different today is marking them "Reservations compulsory" rather than "Reservations available".
 
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