Email Advice please from a WMR Email

[vxk1213]

Hi, I have recieved an email about a 6 weeks ago from trainline, and i was told that there is suspicious activity on my account, realized my railcard was out of date so i started purchasing full price tickets. Yesterday my ticket was scanned while on the train & i still had a full price ticket so i was fine but then i received the following email from west midlands railway:

We have recently noticed some activity on your account that has raised concerns regarding potential misuse of your railcard.

Upon review, it appears that your transactions may not be in compliance with the terms and conditions of your railcard.

Please be advised that any form of railcard misuse is a serious matter and may result in further action if not addressed promptly. We encourage you to contact us immediately to resolve the matter.

West Midlands Trains take travel fraud extremely seriously and is committed to prosecuting all cases of fare evasion to the full extent of the law. Travelling on the railway with the intent to avoid paying the full fare is an offence under the Regulation of Railways Act 1889. Such an offence carries a maximum fine of £1,000 and/or three months’ imprisonment and, in either case, a criminal record. It must also be considered whether this matter amounts to a much more serious offence under the Fraud Act 2006.

We appreciate your prompt attention to this matter and look forward to your response.


How should i respond as i am seriously nervous about being fined £1000 and potential prosecution.

Any advice is appreciated

Thanks

 

[AlterEgo]

First off, having been warned about committing offences it was unwise to keep using Trainline and immediately changing your behaviour. Stop using them at once, and buy tickets from another retailer, and pay the proper fare.

Secondly, unless you were *actually stopped with an invalid ticket* the company has very limited evidence to try to prosecute you, so do not reply to any email.

Did you reply to either email at all?

 

[vxk1213]

i did ask if i can still use trainline on this forum & didnt hear that it would be bad, also they would have a reason potentially looking at my old data where i used an expired railcard right? also i havent responded to either trainline or wmr email

 

[AlterEgo]

i did ask if i can still use trainline on this forum & didnt hear that it would be bad

I advised you in that thread not to use them.

, also they would have a reason potentially looking at my old data where i used an expired railcard right?

They can certainly look. As I said in the other thread, they do these audits often, which is one of the main reasons not to use Trainline if you're in your situation. Stop using them; they have passed their audit on to the train company who are now about to harass you about this matter.

Look at it this way, which seems like more evidence of past wrongful behaviour, having received a letter warning you about it?

1) Continuing to use the service, but immediately changing your behaviour to that advised in the email, or
2) Just stopping using the service altogether, which might be for any reason?

also i havent responded to either trainline or wmr email

Good. Don't. And for the love of God stop using a ticket retailer which knows you've been buying the wrong fares!

 

[vxk1213]

okay I will take your advice on onboard, i appreciate your advice very much

 

[saturnkisses]

Hello, I have also received the exact same email today. No ticket inspectors caught me, and I do not have any Trainline account but they seem to have gotten my email from ApplePay. Do they have have enough evidence to prosecute me? Should I delete Trainline?

 

[Haywain]

Hello, I have also received the exact same email today. No ticket inspectors caught me, and I do not have any Trainline account but they seem to have gotten my email from ApplePay. Do they have have enough evidence to prosecute me? Should I delete Trainline?

Please start your own thread so that we can give you appropriate advice.

 

[saturnkisses]

Please start your own thread so that we can give you appropriate advice.

Thank you will do!