Edinburgh-Glasgow disruption tonight: 10/08/2025.

[D6130]

On board train 1R33, 21 30 Edinburgh-Glasgow Queen Street. We've been stopped at Falkirk High for more than twenty minutes with no announcements or information from the crew. Anyone have any idea what the problem may be? Thanks in advance.

 

[godfreycomplex]

Door fault with that particular train

 

[D6130]

Door fault with that particular train

Many thanks. Still no announcements.

 

[Huntergreed]

Many thanks. Still no announcements.

It’s now showing as cancelled on RTT - have you’s been told to leave the train?

 

[Towers]

Many thanks. Still no announcements.

That’s very poor.

 

[D6130]

It’s now showing as cancelled on RTT - have you’s been told to leave the train?

Yes....everybody off onto the platform. Train eventually departed empty at about 22 50. Following train picked us up and departed FKK at 22 57. I imagine that there will be a few delay repay and taxi claims going in tonight.

 

[Retorus]

Many thanks. Still no announcements.

There’s really no excuse for this. It should be a bare minimum requirement to provide basic updates.

 

[lordbusiness]

Don't know the reason behind this but not good.
Just as an observation, I've just got back from a holiday in Scotland and a fair amount of travelling using Scotrail (8 journeys), most on the Highland Mainline and although punctuality was good generally I wasn't overly impressed with much else from a Customer Experience POV. Pity really as when I was last up North in 2020 and did similar it was really good.

 

[Falcon1200]

There’s really no excuse for this. It should be a bare minimum requirement to provide basic updates.

On all trains, but even more so on those with Guards, such as this one; Having fought tooth and nail against extending DOO in Scotland would it not be sensible for Guards to do everything possible to make their role indispensable?

 

[Railsigns]

I was also a passenger on the train that was "chillin'" (according to the display on its side) at Falkirk High with door trouble.

Nearly everybody waiting on the platform piled into the following train, which departed rather full as a result, but I waited another three minutes and got a seat on the next train.

 

[D6130]

I was also a passenger on the train that was "chillin'" (according to the display on its side) at Falkirk High with door trouble.

Nearly everybody waiting on the platform piled into the following train, which departed rather full as a result, but I waited another three minutes and got a seat on the next train.

The "Chillin" display on the external PIS was actually an inspired move by the driver of the defective train, as it provoked a lot of smiles and laughter from the otherwise annoyed and frustrated passengers waiting in the rain on the platform.

We had been seated in the second car of 1R33, so we stayed in the same location on the platform and managed to find two seats together in the corresponding vehicle on 1R37.

In fairness to the conductor, when she did eventually walk through the train to give us the bad news, she was very apologetic and obviously very stressed. It can't be easy having to deal with an eight car trainload of more-than-likely "tired and emotional" festival-goers wanting to get back to their accommodation in Glasgow.

 

[Towers]

In fairness to the conductor, when she did eventually walk through the train to give us the bad news, she was very apologetic and obviously very stressed. It can't be easy having to deal with an eight car trainload of more-than-likely "tired and emotional" festival-goers wanting to get back to their accommodation in Glasgow.

A fair point, but this can be helped greatly by not leaving them all sat there in frustrated silence!

 

[voyagerdude220]

A fair point, but this can be helped greatly by not leaving them all sat there in frustrated silence!

I strongly agree with you.

As Station Staff- the first thing I do when things go wrong is make an announcement to let people know the cause of the delay and that I'll try to keep them informed of updates via the PA system/in person on the platforms. It only takes half a minute (if that) to make an announcement and it helps reassure passengers that someone is looking into the problem which is causing their journeys to be delayed.

I'm sure the Conductor will have been busy but it doesn't take long at all to make announcements in between everything else they were doing.

 

[CharlieSpotted]

Some years ago, I participated in some research run by the Department for Transport in which we discussed rail disruption and the provision of information to passengers. A very clear message that came out of that is that passengers who are on a train that's stopped for longer than "normal" needed an announcement to let them know at least that someone is there and it's being looked at.

Vague memory suggests that there might even have been, pre-existing, guidance for Train Operators on when announcements should be made and that there were two different thresholds at which you should make an announcement. One for a train "out in the open" as it were and a shorter time for if it was stopped in a tunnel. I stand ready to be corrected on this - it was some time ago.

It doesn't particularly surprise me to hear that it's still not happening in a timely fashion.

 

[Deepgreen]

The "Chillin" display on the external PIS was actually an inspired move by the driver of the defective train, as it provoked a lot of smiles and laughter from the otherwise annoyed and frustrated passengers waiting in the rain on the platform.

We had been seated in the second car of 1R33, so we stayed in the same location on the platform and managed to find two seats together in the corresponding vehicle on 1R37.

In fairness to the conductor, when she did eventually walk through the train to give us the bad news, she was very apologetic and obviously very stressed. It can't be easy having to deal with an eight car trainload of more-than-likely "tired and emotional" festival-goers wanting to get back to their accommodation in Glasgow.

"Chillin" would have driven me to distraction! Why was the P.A. not used?! Was it also broken? If so it sounds like a very poorly unit - if not, inexcusable.

 

[apbj]

The "Chillin" display on the external PIS was actually an inspired move by the driver

I beg to differ

 

[godfreycomplex]

The “chillin’” message is programmed to display when the train is in a particular mode and it isn’t something that’s manually entered in by anyone. HTH.

 

[Vectron383]

The “chillin’” message is programmed to display when the train is in a particular mode and it isn’t something that’s manually entered in by anyone. HTH.

As a passenger I sympathise with people wanting to know more information. However, as somebody who works at an airport I also understand how, if a guard is doing everything in their power to fix a fault, any nonessential communication falls to the bottom of the priority list.

 

[godfreycomplex]

As a passenger I sympathise with people wanting to know more information. However, as somebody who works at an airport I also understand how, if a guard is doing everything in their power to fix a fault, any nonessential communication falls to the bottom of the priority list.

Indeed

 

[43066]

On all trains, but even more so on those with Guards, such as this one; Having fought tooth and nail against extending DOO in Scotland would it not be sensible for Guards to do everything possible to make their role indispensable?

DOO is primarily motivated by politics/cost savings, so individual guards making announcements (or not) will make next to no difference. That’s not to say announcements shouldn’t be made, of course, and indeed it’s generally in the interests of traincrew to do so in order to avoid people egressing or otherwise kicking off.

 

[Carntyne]

If I'd been waiting on a motionless train for 20 minutes with no information, I'd be going to find the guard.

 

[Dr Hoo]

Are ScotRail Train Managers instructed (and trained) to prioritise fault-finding and, if possible, repair, over informing customers these days? If so, a bit different from how it was in my days.

By all means have a quick check to see if something is obviously stuck in a door and removing the bottle, can or whatever.

 

[Struner]

did the conductor know what was wrong?

 

[amm693]

no matter why 2330 service from Edinburgh cancelled last night

 

[D6130]

no matter why 2330 service from Edinburgh cancelled last night

Because the failed units were booked to work the 22 30 GLQ-EDB and 23 30 EDB-GLQ, both of which were cancelled. It would appear that there were no spare units on hand in Glasgow or Edinburgh to deputise.