East Coast Cancellation Refund

[Shutax]

I wanted to travel from Huddersfield to Pitlochry today (3 Dec) on TPE/East Coast, but East Coast trains north of Edininburgh are cancelled. The East Coast website states that, for tickets bought by the East Coast website, I can claim a refund via "My Account". However, at My Account, my tickets (1st Advance HUD-YRK and YRK-PIT) are described as non-refundable and the Refund button is greyed out. Can I get a refund online or do I have to write to web support to claim the refund?

I also have Advance tickets from PIT-EDB (Scotrail), EDB-YRK (EC) and YRK-HUD (TPE) for Sunday's return journey, which are obviously no use to me now. Can I claim a refund for these even if the trains are running again on Sunday?

Finally, I have an Off-Peak Day return from Perth to Glasgow Queens Street for Saturday and cannot use this either. The Refund button for this ticket is not greyed out, but I cannot claim a refund because the Admin fee of £10:00 is more than the ticket price (£9.45). This ticket was also bought via the East Coast website, so can I claim its cost back from EC as well?

Thanks

 

[MikeWh]

As the journeys are obviously (to a human) linked and it was not possible to make the first one, I'd write to East Coast (or wherever you got the tickets from) and ask for a full refund as they couldn't get you there on the first train. Keep copies of everything, but it would be very bad PR to refuse this request. If they do refuse it I'd then write to Passenger Focus.

 

[142094]

Write to them and enclose the tickets (take a copy in case they get lost along the way). The last time I had them refunded they phoned me up to check my debit card details, and the money was put straight back into my account.