East Coast 20% Discount

[googolplex]

I got an email from East Coast today offering me a 20% discount by way of apology for the weather related disruption, as well as telling me about Delay Repay.
It says it's valid on Standard and First Advance tickets, however I only appear to have got the 10% online discount despite using the code given in the email.
Has anybody else had one of these, and if you've bought a ticket, did it work ok?

 

[jopsuk]

check the T&Cs- if the ticket already has a 10% discount for buying it from EC's site, you only get 10% additional discount, not 20%.

 

[DaveNewcastle]

How very interesting!

No, I have not received a similar offer, and that is after having several journeys seriousy disrupted or cancelled last month, and a (just one) Delay/Repay claim which doesn't appear to have been processed.

I'll be interested to hear how others have benefitted from this.

 

[Mojo]

check the T&Cs- if the ticket already has a 10% discount for buying it from EC's site, you only get 10% additional discount, not 20%.

Is this down to someone's poor mathematics in thinking that 10% + 10% = 20% (presumably the same as those who think that the increase in VAT from 17.5% to 20% means that prices increase by 2.5%)? Is there a way of not getting the 10% online discount meaning you get the larger 20% discount, rather than the 10% + 10% discount?

 

[Daniel]

Is there a way of not getting the 10% online discount meaning you get the larger 20% discount, rather than the 10% + 10% discount?

I suppose if the discount code is recognised on all webTIS (or TTL) websites, you could buy your tickets on a site other than East Coast's, (and not gain the 10% discount), and enter the discount code, thereby getting the 20%?

 

[Failed Unit]

How very interesting!

No, I have not received a similar offer, and that is after having several journeys seriousy disrupted or cancelled last month, and a (just one) Delay/Repay claim which doesn't appear to have been processed.

I'll be interested to hear how others have benefitted from this.

Nothing myself either. Although some of my refunds for not travelling may still be processed as I am getting texts from people who I posted Christmas cards to on the same day saying thanks 4 weeks later.

It is a pity that you there is no other way to get a refund but send the ticket, but I can't see any other way they can prove it was not used. Be interesting what they do when mobile / print at home takes off.

 

[googolplex]

It would appear the use of the discount code is restricted to certain accounts. You are prompted for the code when signing in to your online account, so I don't think it would work on any other WebTIS powered site.

The price appeared to only have the 10% discount applied when I booked it. I was hoping the new price might kick in prior to payment, but I went through Verified by Visa and realised it hadn't.
I've emailed East Coast, so will hopefully be able to find out if it was a technical glitch or something.

My ticket was an advance ticket bought through East Coast, so they would know what train I was travelling on and that it was (significantly) delayed.

Here's the contents of the email for anybody who's interested:

Service Disruption

Dear Customer,

We would like to apologise for the delay and disruption to your journey when travelling with East Coast over recent weeks. Regrettably the adverse weather and overhead power line problems have impacted upon our services.

As you were delayed you may be entitled to claim compensation under our Delay Repay scheme. Please visit our website for full details and to make a claim.

By way of an apology, we would like to offer you 20%* off your next purchase with us. Book online by 31 January and you will get 20% off our lowest Standard and First Advance fares.

How to book:

1. Sign in to Your Account
2. Enter your exclusive code: DISCOUNT
3. The discount will then be applied when you book.

Once again we would like to apologise for the disruption to your journey with us and we look forward to welcoming you back soon.

The East Coast Team

*T&Cs apply. Tickets are subject to availability. Cannot be used in conjunction with any other offer. Discount already includes 10% online discount where relevant.

 

[Dewedin]

Yeah the point is if it's enabled on your account then you can type the code when you log in to East Coast, then the Advance fares are supposed to have an additional 10% off.

 

[googolplex]

I got a reply from East Coast today. It turns out there was a glitch with the East Coast website, so for a while everybody was getting the 20% discount!
That would explain why the price didn't go down when I put the code in.