jfowkes
Established Member
- Joined
- 20 Jul 2017
- Messages
- 1,271
Hi all,
I regularly travel to/from Whittlesford Parkway and Cambridge North.
I've been using the Cross Country app and happily buying off peak singles and returns, using a combination of direct GA trains and also changing at Cambridge to/from Thameslinks. Regardless of selected journey, I've always got an e-ticket on the app.
Today I bought a Super Off-Peak Day Single for the 1732 from CMB (Thameslink), changing at CBG for the 1750 to WLF (GA). The ticket was only available to collect, not as an electronic ticket on the app.
The nice person at Crosscountry Twitter tells me it's because Thameslink don't do e-tickets, which I believe, but this is the first time I've experienced this.
While I generally don't pay much attention to the precise journey I select on the app as it's always a Super Off-Peak Day Single, I find it hard to believe that this is the first time I have chosen a journey with a Thameslink leg.
Indeed, I'm often buying a ticket as I'm running for a specific train, and I often get a Thameslink from CMB, so it's very likely that I've bought exactly the same ticket in the past.
Have some rules changed recently, or perhaps the app got updated? Or have I just been lucky in the past?
From now on I'll just buy tickets for GA only journeys to avoid the issue, I'm just curious as to what might have happened.
I may not have explained things clearly so happy to clarify anything.
I regularly travel to/from Whittlesford Parkway and Cambridge North.
I've been using the Cross Country app and happily buying off peak singles and returns, using a combination of direct GA trains and also changing at Cambridge to/from Thameslinks. Regardless of selected journey, I've always got an e-ticket on the app.
Today I bought a Super Off-Peak Day Single for the 1732 from CMB (Thameslink), changing at CBG for the 1750 to WLF (GA). The ticket was only available to collect, not as an electronic ticket on the app.
The nice person at Crosscountry Twitter tells me it's because Thameslink don't do e-tickets, which I believe, but this is the first time I've experienced this.
While I generally don't pay much attention to the precise journey I select on the app as it's always a Super Off-Peak Day Single, I find it hard to believe that this is the first time I have chosen a journey with a Thameslink leg.
Indeed, I'm often buying a ticket as I'm running for a specific train, and I often get a Thameslink from CMB, so it's very likely that I've bought exactly the same ticket in the past.
Have some rules changed recently, or perhaps the app got updated? Or have I just been lucky in the past?
From now on I'll just buy tickets for GA only journeys to avoid the issue, I'm just curious as to what might have happened.
I may not have explained things clearly so happy to clarify anything.
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