E-Ticket availability difference

[stssts1985]

Hi there,

I am wondering why E-Tickets are available on some apps on some routes and not others. I regulary buy Off-Peak returns Cooden beach to London Terminals. On Trainline this is issued as an E-Ticket (as I believe it should now SouthEastern have e-ticket capability). However, on either the Southern or SouthEastern app and the travel booking tool I use via my work they are only available as collection only? Despite all 3 having e-tickets on other routes. I can't understand why there is a difference?

I've also noticed that London to Hemel Hempstead off peak day return used to be E-Ticket and is now collection only.

I hope that GBR can sort this out and find a way to make all tickets available E-Ticket

Any thoughts?

thanks
Sam

 

[CyrusWuff]

Trainline ignore rail industry data and maintain their own database of journeys that e-tickets are available for.

This isn't always correct, as I've seen numerous examples of Trainline issuing e-tickets for journeys involving a cross-London transfer by London Underground.

If you identify a journey where you believe e-tickets should be available but aren't, either post the details here or look on BRFares to determine who sets the fare and contact their Customer Services team.

In the case of London - Hemel Hempstead, the ticket types changed last month to facilitate enforcement of the PM peak restriction at gatelines. It's likely WMT's Pricing Team overlooked enabling e-tickets when making the change.

 

[swt_passenger]

I hope that GBR can sort this out and find a way to make all tickets available E-Ticket

GBR won’t be able to do anything about TfL being unable to deal with e-tickets - unless they happen to come up with the readies
for a change of TfL’s entire fit of ticket barriers…

 

[OscarH]

In the case of London - Hemel Hempstead, the ticket types changed last month to facilitate enforcement of the PM peak restriction at gatelines. It's likely WMT's Pricing Team overlooked enabling e-tickets when making the change.

WMT are generally pretty good for it, and are excellent at fixing them when made aware via the internal channels. I'll raise it with our internal contact on Tuesday

I've struggled in the distant past asking their public facing customer support - because Trainline power their site, they checked their site and didn't understand the question.

== Doublepost prevention - post automatically merged: 22 Apr 2025 ==

I've also noticed that London to Hemel Hempstead off peak day return used to be E-Ticket and is now collection only.

Where are you seeing this out of interest? They're enabled in the data (date is when the big batch was done for the new ticket types, not recent), and eg TrainSplit is showing it as eTicketable

I am wondering why E-Tickets are available on some apps on some routes and not others. I regulary buy Off-Peak returns Cooden beach to London Terminals. On Trainline this is issued as an E-Ticket (as I believe it should now SouthEastern have e-ticket capability). However, on either the Southern or SouthEastern app and the travel booking tool I use via my work they are only available as collection only? Despite all 3 having e-tickets on other routes. I can't understand why there is a difference?

Oh dear, Cooden Beach to London is a complete mess! Some tickets enabled, some not, when blatantly they all should be