Hi,
I used Raileasy to buy two Chessington North to Douglas economy returns, as this seemed to be the only site that sells it. It gave me reservations for the 0807 from Euston to Liverpool, for last Friday (27/5). It was due in at 1015 to connect with the 1115 ferry.
The train arrived late at 1056, but the train manager said we would still be fine if we took a taxi. We made it to check-in at 1105, only to be refused and watch the ship sit there for another 10 minutes. The ferry staff went to book us onto the next one at 1900, but warned that we may be charged, and that we would have to give them our outward train tickets, which we needed to claim for the now 7h45 delay.
Back at Lime Street station, the staff at the Virgin information point said that they needed the original tickets when submitting a delay repay form, and that we had to try and persuade the ferry company to accept photocopies. They also said that one hour is not a valid connection between the train and the ferry, so we were technically only delayed by 41 minutes.
In the end, we managed to hold onto our tickets and get onto the next ferry free of charge, but now I need to persuade Virgin to refund the tickets. I can't find any official mention of the required transfer time, though I read on here recently that it was 45 minutes if using the bus or 30 minutes by taxi.
If it is longer than one hour, why did Raileasy book us onto the 0807? Why is there not more coordination, with both companies requiring my tickets?
Many thanks
I used Raileasy to buy two Chessington North to Douglas economy returns, as this seemed to be the only site that sells it. It gave me reservations for the 0807 from Euston to Liverpool, for last Friday (27/5). It was due in at 1015 to connect with the 1115 ferry.
The train arrived late at 1056, but the train manager said we would still be fine if we took a taxi. We made it to check-in at 1105, only to be refused and watch the ship sit there for another 10 minutes. The ferry staff went to book us onto the next one at 1900, but warned that we may be charged, and that we would have to give them our outward train tickets, which we needed to claim for the now 7h45 delay.
Back at Lime Street station, the staff at the Virgin information point said that they needed the original tickets when submitting a delay repay form, and that we had to try and persuade the ferry company to accept photocopies. They also said that one hour is not a valid connection between the train and the ferry, so we were technically only delayed by 41 minutes.
In the end, we managed to hold onto our tickets and get onto the next ferry free of charge, but now I need to persuade Virgin to refund the tickets. I can't find any official mention of the required transfer time, though I read on here recently that it was 45 minutes if using the bus or 30 minutes by taxi.
If it is longer than one hour, why did Raileasy book us onto the 0807? Why is there not more coordination, with both companies requiring my tickets?
Many thanks
